- 整體 2
- 食物 4
- 服務 1
- 氛圍 4
Had a dinner before a show at YouTube. We asked to sit on the rooftop and were escorted to an elevator where the hostess then pawned us off to a server also going up. Once up there the server told us we could sit anywhere; there were only 3-4 occupied tables so there were plenty of empty tables. We selected a two-top near the bar. We looked at the menus, but no one came to our table. The bartender was chatting with two other employees, but none of them approached us. Finally one of them brought us waters and said our server would be with us soon.
Several servers were servicing other tables on the rooftop, but none of them stopped at our table. After 15 minutes since we had sat at our table a female server came to our table. We immediately ordered our drinks and meals and asked very basic questions ("what's the cork sauce" and "could I have malt vinegar for the fish and chips?") She was very curt and borderline rude in her responses.
Our food was served by a different person without malt vinegar. I asked that person for it and he said he'd tell our server.
I waited a few minutes for the server to check on us and I started eating our starter and waffles fries. The food was fine. With no sign of our server I started eating the fish sans malt vinegar. When we were 3/4 done with our meal our server stopped by our table and put a handful of packets at my place. I looked up at her and thanked her, thinking they were the requested malt vinegar. She quickly disappeared and I looked down to realize she gave me ketchup packets.
We finished our meals and once again waited for our check. It truly seemed our server was actively avoiding us. I finally saw her and waved to get her attention and asked for our check. She still seemed irritated and came back with our check and disappeared. I immediately put my credit card on it, and, once again, waited aited for her return.
I really wanted to like this place, but the really horrible service from everyone killed it.