- 整體 1
- 食物 5
- 服務 1
- 氛圍 5
After being exited to going out for Xmas day - it was quickly apparent that the service being offered would make this much anticipated evening quickly turn into one of much dissatisfaction and great disappointment.
My server was not very attentive - and I can assure you, my party of 4 was not demanding or anything that would tilt the details to the other side. In all actuality, the assistant service was more attentive than the lead server should have been.
We were never told about the holiday evening specials - we were simply given the “additional” holiday menu and told the item choices were available. The assistant server actually confirmed when we were ready to order our main entrees and there was “never” any type of periodic table checking - at any time during the evenings dining. Not to mention, when the assistant server informed us of several items that were no longer available (soups and selected salad entrees) - for our 6:30pm seating - the lead server responded, unprofessionally, by stating, in part, “we’ve been opened since 12’ o’clock noon and it’s been a busy day.” Needless to say, not only was the lead service disappointing but her lack of service oriented “care” was both unacceptable and disheartening.
Assuredly, by the time this disappointing meal was winding down toward the end - the downward spiral hit the pinnacle when we were never offered or asked about dessert and what had now become consistent - the assistant server ended up presenting the dessert menu selections - with no informative explanations of details or what was being offered on the dessert menu.
Consequently, already experiencing much disappointment - we decided to take the bill in lieu of ordering dessert, like most dining experiences end.
Thus, my Xmas present to my family was not what I had expected it to be and thus, I will definitely have to rethink about the next time I decide to make Cuts Steakhouse a part of my holiday presentation to myself or to my family and friends.