- 整體 2
- 食物 4
- 服務 1
- 氛圍 2
This was a repeat visit to De Noche, and from our previous visits we knew we liked the food, but that the service was spotty. This time was the snake-eyes for service (we never got to the food).
7pm reservation, we're a few minutes early, but we get a two-top by the door amidst large tables of loud revelers (Thursday night? but OK, no prob). I situations like this I'm cautious.
We look at the menus, but when we attempt to order, turns out we've been given the wrong menus. We ordered cocktails in advance of getting the correct menus. About 10 mins later we have the correct menus. Normally I wouldn't order food before the cocktails arrived, but my partner jumped the gun.
Multiple people come by to ask how we're doing and at each turn "Where are the cocktails?" -- no responses. At some point a server tries to bring some food, but I send it back because -- drinks still haven't arrived.
At 30 minutes in, still with only water in front of us, the owner comes and offers a bubbly -- I'm not interested, but my partner takes a tablespoon. It then appears the drink order was lost, but it'll be "a while" before they come, because of big tables.
Not acceptable to me in any way. OK, sometimes mistakes are made. But when the mistake was recognized, they didn't expedite our order. This rings true from other visits -- the kitchen and the bar have minimal communication.
We've had lovely food here, but the price demands quality service, and they can't provide it.