Dean's Steak & Seafood

Dean's Steak & Seafood 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. M

   Monica

   San Antonio1則評論

   5.0

   在1天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   The staff were friendly, professional, and knowledgeable about the menu. The food was absolutely scrumptious and top notch! The ambience was beautiful, modern, and romantic for a date night. I will definitely go back!
   

   Dean's Steak & Seafood已在今天回覆

   Hi Monica, Thanks for the feedback! We're thrilled to hear that you had a great experience at Dean's Steak & Seafood and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

   請問這對你有幫助嗎？

2. T

   Tasha VIP

   San Antonio40則評論

   5.0

   在2天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   It was a perfect evening! All of the food was great! Christa was our waitress and she was fantastic!
   

   Dean's Steak & Seafood已在2天前回覆

   Hi Tasha, Thanks for the feedback! We're thrilled to hear that you had a great experience at Dean's Steak & Seafood with Christa and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

   請問這對你有幫助嗎？

3. L

   Leo

   San Antonio3則評論

   3.0

   在2天前用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   Overall good experience. Poor marks for honoring the reservation thru Opentable. If a customer is late, you are liable. But when you have to remind them 3 freaking times that you had reservations for almost 45 minutes prior, that is completely unacceptable.
   

   Dean's Steak & Seafood已在1天前回覆

   Hi Leo, Thank you for your feedback. I'm glad to hear you enjoyed your overall experience, but I do want to sincerely apologize for the delay in seating you. After reviewing our records, I can see that we sat you at 8:09 PM for your 7:45 PM reservation. That is a delay we regret, and I’m sorry if that added to your frustration. We truly value your time and understand how important it is to be seated promptly. Your experience is not reflective of our standards, and we are working with our team to ensure better communication and efficiency moving forward. I'd love to make this right for you—please feel free to reach out to me directly. Thank you again for bringing this to our attention. Sincerely, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

   請問這對你有幫助嗎？

4. A

   Andrew

   Washington DC1則評論

   5.0

   在2天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Absolutely fabulous dinner from start to finish. Wonderful service and excellent menu options. We will be back!!
   

   Dean's Steak & Seafood已在2天前回覆

   Hi Andrew, Thanks for the feedback! We're thrilled to hear that you had a great experience at Dean's Steak & Seafood and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

   請問這對你有幫助嗎？

5. D

   Doug

   San Antonio4則評論

   5.0

   在3天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We wanted to try a new restaurant on our anniversary so we made an early reservation at Dean’s. We started with a martini and a half dozens oysters. We followed up with a split Wedge Salad, steak, and Dover Sole. The twice-baked potato was more than we needed, but hey, we were celebrating. We also enjoyed a bottle of French Bordeaux. Every thing was delicious and our server, David, was terrific.
   

   Dean's Steak & Seafood已在3天前回覆

   Hi Doug, Thanks for the feedback! We're thrilled to hear that you had a great experience at Dean's Steak & Seafood with David and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again, here's for many more anniversaries! Sincerely, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

   請問這對你有幫助嗎？

6. w

   wayne

   Tahoe1則評論

   1.0

   在2025年4月20日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 2

   Horrible wait times and service structure I will never go back here.
   

   Dean's Steak & Seafood已在7天前回覆

   Mr. Jensen, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with the wait times and service structure. This is far from the standard we aim to provide, and I regret that we let you down. We value every guest’s experience and are committed to learning from situations like this to improve. I will be reaching out to you directly to better understand the details of your visit and work on making this right. Your input is invaluable in helping us identify areas where we can grow, and I truly hope we’ll have the opportunity to regain your trust in the future. Thank you for bringing this to our attention. Humbly, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

   請問這對你有幫助嗎？

7. S

   Sierra VIP

   San Antonio113則評論

   5.0

   在2025年4月20日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Our first visit and we really enjoyed it! French onion soup was great!
   

   Dean's Steak & Seafood已於2025年4月20日​回覆

   Hi Sierra, Thanks for the feedback! We're thrilled to hear that you had a great experience at Dean's Steak & Seafood and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

   請問這對你有幫助嗎？

8. D

   Darrell

   Cleveland15則評論

   5.0

   在2025年4月20日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Excellent food Good cocktails a nd wonderful service Of course you pay for all that !
   

   Dean's Steak & Seafood已在5天前回覆

   Hi Darrell, Thanks for the feedback! We're thrilled to hear that you had a great experience at Dean's Steak & Seafood and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

   請問這對你有幫助嗎？

9. B

   Bella

   San Antonio2則評論

   1.0

   在2025年4月19日用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 1

   A thoroughly underwhelming experience. The shrimp and seafood were inconsistent in both texture and cleanliness, and I was appalled to find a hair in the sauce, completely unacceptable. The drinks were watered down, clearly prepared well before being served. Service throughout the evening was inattentive and careless. The wait staff came across as unprofessional, playfighting with each other instead of focusing on guests—in front of guests! The manager was visibly on their phone during dinner service, and the hostess stand was in disarray. Appetizers were ordered arrived at different times, and my entree and side were served separately, disrupting the flow of the meal. For a place that’s supposed to deliver a refined dining experience, the lack of coordination and professionalism was absurd. 100% disappointing when all I wanted was a nice dinner.
   

   Dean's Steak & Seafood已於2025年4月20日​回覆

   Hi Bella, Thank you for taking the time to share your feedback. We deeply regret that your experience fell far below the refined dining standard we aim to provide. The issues you encountered, from inconsistencies in quality and service timing to lapses in professionalism, are unacceptable and do not reflect our values or expectations for our team. Finding a hair in your food and the lack of attention to drink preparation are deeply troubling, and we sincerely apologize for these mistakes. The behaviors you observed from our staff and the lack of coordination throughout your meal are inexcusable. These concerns have been addressed, and we are committed to ensuring that every guest receives the polished and attentive experience they deserve. Humbly, Don Thompson, General Manager
   

   請問這對你有幫助嗎？

10. w

    wynn

    San Antonio11則評論

    3.0

    在2025年4月19日用過餐

    1. 整體 3
    2. 食物 2
    3. 服務 3
    4. 氛圍 4

    Food was very meh. The reviews are a lot of hype. None of us got steak. Maybe it’s what one should order here. The patio is lovely tho. Service was fine.
    

    Dean's Steak & Seafood已於2025年4月20日​回覆

    Hi there, Thank you for your feedback. We’re sorry your experience didn’t meet expectations. While our steaks are a guest favorite, we aim to make every dish shine and regret we fell short for you. We're glad you enjoyed the patio and appreciate your kind words about the service. Your input helps us improve, and we’d love the chance to welcome you back and ensure a better dining experience next time. Humbly, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
    

    請問這對你有幫助嗎？