- 整體 1
- 食物 1
- 服務 2
- 氛圍 3
So disappointed!!! Me and my husband visited The Devonshire Arms years ago when we were staying nearby so i had suggested it to my family to celebrate my brothers birthday! We arrived at 3pm as a table of 6, we waited 15 minutes for some menus and then had to prompt to order some drinks and food. We then waited another hour and 15 minutes for a Sunday dinners to arrive, i ordered the roast beef for it to arrive looking like it had been made a week before, it was very well done, burnt and chewy. The roast potatoes had been microwaved so much they were chewy and unable to cut with a knife, the vegetables were so sad looking like they had been sat for hours. Everyone else’s meals were the same. The cost of Sunday roast was £21!! I would happily pay that for a good well good piece of meat and fresh veg. When highlighted to the waitress she did not seem too concerned and brought the manager over who turned out to have brought my meal over knowing that the beef was burnt.
She was understanding however did not seem overly fussed with the food we had been served.
So sad and disappointed we had to drive an hour and a half home starving, such a shame for such a lovely pub and area.
Devonshire Arms - Baslow已於2025年2月7日回覆Dear Imogen,
Thank you for taking the time to share your feedback. I'm truly sorry to hear about your disappointing experience during your recent visit. It's disheartening to learn that the quality of the food and service did not meet your expectations, especially on such a special occasion.
We take all feedback seriously and will address these issues with our kitchen and service teams to ensure improvements are made. Your comments about the roast beef and the overall meal quality are particularly concerning, and we will be investigating this further.
Thank you again for bringing this to our attention. We hope you might consider giving us another chance in the future.
Best regards,
The Devonshire Arms Team