- 整體 1
- 食物 1
- 服務 3
- 氛圍 3
HORRIBLE! HORRIBLE! HORRIBLE!
We had a 7:30 reservation for 4 this past weekend which had been confirmed. An hour before the reservation time, I received a voicemail from Niki stating we would like to talk to you within the hour regarding your reservation for 4, please call us back. When I called back, the man that answered the phone did not know the reason for the call and would have the manager call me back. I did not receive a call and went to the reservation as scheduled. Upon arrival, the hostess said the reservation was for 1 and that the restaurant called to see if more were part of the reservation. I showed her the transcription of the voicemail that said reservation for 4 and she said ok here is your table. We were the only people in the indoor dining section and only a few outdoor tables had guests. It took 2 hours to get our entrees which were TERRIBLE! The chicken skewer and fries were cold, the lamb chops were over cooked and chewy and the chicken Marsala was made from canned chicken! Absolutely disgusting!!!! Side note….Many guests came in after us and received their food in a reasonable time and appeared to enjoy their food. The wait staff said “the kitchen is behind” upon multiple inquires of the status of the meals. A member of my party spoke to the manager who discounted the meals 50% for the extended wait time. However, he never came over to discuss with the table the situation or to see if the meals where acceptable!!! The entire staff avoided us after our meals were dropped off. The only positive experience here was the dip appetizer and drinks were tasty! We left $200 poorer (after 50% discount) and hungry! Thank God McDonalds is open 24 hours! Save your money, don’t eat here!