- 整體 2
- 食物 3
- 服務 1
- 氛圍 4
Very disappointing. Not our first visit so we are repeat business - especially for pre theatre when there is an event at the adjacent MCEC.
Booking made for a 90 minute seating to be out of the restaurant by 7:15 to give us time to walk next door.
We arrived on time, in fact a little early. Reminded that we were pre-theatre and needed to be finished and leaving by 7:15.
Entree was quite prompt, then a long wait, then the disappointment set in.
at 6:45 we asked the team member who appeared to be the floor supervisor who made radio contact with the kitchen, said the mains were ready and disappeared. Next seen at the other end of the area, serving others. at 7:05 we asked another team member who was able to bring the meals out, and it was clear that one had been ready for a while - it was hot, so was the plate, and it was dry. We did get the opportunity to speak to the team member who appeared to be the floor leader and asked what happened, her answer "obviously they weren't ready". That would have been good to know before she went off to serve others, and better than that, for the dining standard, our expectation was to learn what had been done to speed things along, especially as it was a pre-theatre booking with an "out by 7:15" message, which to use, meant we should have been seeing our main course by about 6:45 - 1 hour after we arrived and promptly ordered.
Dock 37 Bar and Kitchen已在6天前回覆Hi Diane,
Please allow me to sincerely apologies for the disappointing dining experience you encountered on this occasion, and for the inconvenience and frustration caused as a result of what transpired. Please be assured that we are investigating this matter with the relevant staff members and appropriate action and training will be taken to prevent any such repetition in the future for our guests’ best interest. We greatly appreciate your valuable feedback as your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services.
Sincerely Yours,
Restaurant Manager,
Pan Pacific Melbourne