DoubleTree by Hilton Cheltenham已於2024年8月5日回覆Dear GemmaD
Thank you for your feedback. I am sorry to hear about the issues you experienced during your visit. It's disappointing that your reservation wasn't on the list, and I apologise for the wait and the mishap with your drinks.
I was glad to read that the team addressed this by removing the drinks from your final bill.
I appreciate your understanding and hope to provide you with a better experience on your next visit.
Sincerely
Glyn Walker
Operations Manager