- 整體 1
- 食物 1
- 服務 1
- 氛圍 1
We were asked to settle our bill before our dessert was served, which we had no issue with. However, the service took a turn once we made the payment. A new server brought our desserts, and just two minutes later, we were told they needed the table back.
We expressed our intention to order more drinks, but instead of accommodating us, the waitress removed my friend’s drink and dessert without her consent. Leading the guy with the tray taking the drink and dessert back to the kitchen.
A member of the management team then approached us and offered to move us to another table but made it clear that if it was needed, we would have to vacate it as well. As I still had my dessert and drink. We agreed to move to the other table offered to us. At no point did they acknowledge that my friend’s half-full cocktail and dessert had been taken away.
The entire interaction felt dismissive and unprofessional. Had we known this was how we would be treated, we wouldn’t have chosen this restaurant, let alone paid the service charge. Extremely disappointing customer service.