- 整體 1
- 食物 1
- 服務 3
- 氛圍 4
Started with Calamari, which was dry and over cooked. It was extremely chewy and inedible so we sent it back and ordered a completely new dish which was ok. We then tried to order a bottle of wine, which it looked as though at least 80% of their choices for bottles were not available. This is the second time this has happened, which perplexed us. Why not update your wine list with wines you actually carry? We told our server specifically we did not want the wine that they serve from their “tap” options, and wanted a specific bottle. When she return with the bottle it was one that was from their “tap” options, and again sent it back. Eventually she found the bottle we were asking for, not sure why she didn’t bring the bottle in the first place? We then moved on to our mains, my dish was served with the noodles slightly under cooked, and still had a slight crunch that is apparent when this happens, I was hungry at this point and didn’t want to wait another 15 minutes for them to redo the dish so I just ate it. My wife’s side salad looked as though it had been sitting under a heat lamp for too long as the leaves were wilted and the portion was tiny, even for a side salad.
We then went to pay the bill and had mixed everything up, under charging me by $130, to which I was honest and pointed this error out. They then spent the next 15-20 minutes trying to figure out what went wrong, and told us they had double charged our friends card (they were dining with us too) and they were going to have to refund that and recharge everything again. To apologize for the mix up and the experience our server offered us a dessert or a coffee, which I agreed to a cappuccino while we were waiting for them to try and sort out what went wrong. After finally sorting everything out and refunding credit cards and charging others I waiting patiently for 10 minutes for my cappuccino and asked where it was, to which I was told, “I forgot to ring it in”. We left extremely disappointed.
Earls Kitchen + Bar - Southcentre已在6天前回覆Hi there,
Thank you for taking the time to review your last visit to our location. I am truly sorry to hear that your recent experience did not meet the high standard of service we strive to provide. Your feedback is extremely important to us, and we will be addressing this with our team to ensure moments like this do not occur again. Please reach out to me at marina.manna@earls.ca to discuss this further.
I look forward to hearing from you,
Marina Manna
Guest Experience Manager