- 整體 3
- 食物 4
- 服務 1
- 氛圍 3
I knew going into this that the service was not great and it was certainly confirmed after eating there. We went to the new Short hills Mall location. Food and drinks were great. The quality is good and it is delicious. Food also came out fast. The biggest problem in this location is that from the moment you check in for a table till the time you leave, the humans running the place appear to have zero experience in the restaurant or customer service industry. There were 10 tables open when we got there and they had a line to wait to sit. We had a reservation and were there 15 minutes early and they still couldn’t figure it out. The bar staff invited us to take a table there and while it was nice we really wanted to sit at a regular table according to our reservation. I will say the bar seemed to run pretty well given the total experience we had. When we finally sat, our server Roger had no idea what was on the menu nor what to do since we had gotten drinks at the bar before we sat. It was like his whole script was thrown off b/c he was trained to ask for drinks and when we already had them, he was lost. After taking out food order, Roger never came to our table again. We had better responses from the food runner and random people who worked there we waved down to get extra plates, forks, pay the bill etc. No one ever came to check on us after each course was served and dishes were piled at the end of our table waiting to be cleared and were only done so when the next course would be set down at the table.
Water seemed to be a problem. We had a second round of drinks delivered (that we did not order) and still never had our water glasses filled. This was 1/2 way through into our main dishes. It was clear after that that Roger added the drinks to our table waiting but obviously set off tickets for them to be reordered instead of just added.
After we finished eating we just immediately wanted to pay. This place can be a gold mine but they need a strong GM to execute