- 整體 2
- 食物 4
- 服務 2
- 氛圍 5
We are regular customers at Eddie V's, although we hadn't been there to eat in the last couple of months. While the food was prepared as requested, and the fish, steak, and potatoes were well prepared, the time it took to get our meal was really long and the asparagus was tough, skinny, and sparse. Our server told us the reason our meal was taking so long was that the potatoes we ordered were burned so that our entire meal needed to be made again so that everything to be served to us would be freshly prepared. We arrived at 5:30pm, seated by 5:35, did not order any appetizers, and were served our meal after 7pm. Later we asked for coffee with our desert and did not get that until we were done with our desert and ready for our bill. After asking for the bill, we received our coffee, we gave our credit card to the server's assistant to speed things up. Our server processed it at the same time as the table adjacent to us. He came back and gave that table their receipt, but put our receipt folder under his arm and went to a different adjacent table of 6 people and took their order BEFORE giving us our receipt.
Are you kidding me? We wanted to get out of there. That server needed to have some situational awareness. Finally, as we were leaving the restaurant, the server ran after us to open the door and continued to talk with us. We just wanted to leave and go home as it is now almost 8pm.
I don't know WHAT really went on. Did the kitchen burn the potatoes, did the server not get the order in, or did some group of things happen? I do know, that without asking, the restaurant comped our sides, desert and coffee, which was greatly appreciated. If we had never been to Eddie V's before, when we had great service, I know we would never go back again. And, it is most likely going to be awhile for us to go back given this experience. It was painful.