- 整體 1
- 食物 5
- 服務 1
- 氛圍 2
I booked a table for my son and I a month in advance for a Christmas dinner. He is in town for work and I travelled to El Paso so he wasn’t alone for the holiday. We had had such a great visit, all positive experiences everywhere we dined for 5 days. Until El Corralito.
The high 5s go to the food. We ordered their house steaks and baked potatoes. The steaks were superb. Although the baked potatoes came with the option to choose what you wanted, and it did not taste fresh. No worries. We cane for the steak. No worries.
We arrived on time and still had to wait over 15 minutes to be seated. I get it. It is a holiday. But when we were finally taken to our seats, there were 8-10 empty tables. It struck me they must be short staffed and not filling the restaurant. No problem …. And then …
When our server FINALLY came to our table, I said ‘thank you so much for working on Christmas.’ His response was far from a positive response when customers are there to celebrate the season. “Well, it’s not like I have a choice!. ( I was recently laid off after 30+ years. So ‘not having a choice’ hits different.
Hard to believe, but it only got worse. He brought out our appetizer, with a fork on the plate. It was only then we realized we had no silverware or napkins. We had to wait several minutes to make eye contact to get his attention. Then I said first could we get some napkins. I was beside myself when he picked up a stack of cocktail napkins on the table and almost slammed them back down. I went on to clarify ‘dinner’ napkins a d silverware. He stepped over to one of the many empty tables, and brought them to us.
You get the idea. Asking for boxes and then a bag for the boxes was an ordeal.
All I expected for the holiday dinner with my son was a happy and positive experience. That the service would match the level of service. Instead, while my little family enjoyed a good meal, we could not feel it was overshadowed by the disgruntled staff with 0 holiday spirit.