H
Hillary
Philadelphia23則評論
- 整體 1
- 食物 1
- 服務 1
- 氛圍 4
Having spent the day touring and working up an appetite, we were happy we’d been able to reserve a table for 7 pm at this restaurant. Unfortunately upon our arrival the hostess first asked if we had made our reservation online or via phone and then said that regardless she would seat us but they were only serving drinks and only open til 8 pm. Disappointed but understanding, we took the table and reviewed the cocktail menu. When they brought our drinks - which were great! - they also told us the bar was closing in 15 minutes. Ok so we asked for the check because obviously we aren’t going to have time for a second drink.
The place has a great vibe - aside from a large group of staff hanging around hoping for our immediate departure - and I’m sorry we did not get to try the food. But honestly I must question why on earth you would have accepted our dinner reservation for 7 pm if you intended to close the kitchen at 7 pm. Or if it was a last minute thing why not call and tell us to make other arrangements for our Christmas Eve dinner? I hope you never have to enjoy a similar holiday experience.
El Lagarto de Oro已於2024年12月28日回覆Hi Hillary. We are sincerely sorry to hear that your experience was not what you expected. On December 24 we had special hours for Christmas Eve, we closed our kitchen at 7 pm. We know this situation was inconvenient and we thank you for your understanding. We would love for you to give us the opportunity to show you the true spirit of our place in a next visit, enjoying the food and the atmosphere we have prepared. We inform through social networks about our seasonal schedules so you can gladly check them 😄
We are at your disposal to give you all the necessary attention and guarantee a complete experience on your next visit 🙌🏼