- 整體 3
- 食物 3
- 服務 2
- 氛圍 3
Our family of 10 had a reservation for 10:45 on 12/24, but when we arrived, we learned the restaurant didn't open until 11 am. Our server was Mario M. He kept trying to sell us alcohol. 3 of us had the house margaritas ($9.75), which were not very good, IMO. I asked the age & price for the "kids" buffet and told him our 2 twin granddaughters were 12. He snapped back, "they're adults!" No charge for our 1 year old granddaughter. Buffet was $16.95 each and food was good (not great) but very few options to choose from. We also ordered a soup to-go ($9.25) for our S-I-L, who stayed home sick. When I received the bill, I asked Mario what the $7.90 surcharge was for and he snapped back with attitude that "it was for the use of the table, like when we go to the store, we have to pay for bags!" Normally, I'm a very generous tipper (retired Food & Bev trainer for Disney) but only tipped 10% (cash). We barely saw him & dirty plates stacked up, and we had to ask for napkins & water refills. The restaurant was NOT busy. Don't think we'll be back.
El Torito - Cypress已於2024年12月31日回覆Hi Jan,
We're really sorry to hear about your experience at El Torito - Cypress. We understand that waiting for a reservation can be frustrating, especially when you're trying to enjoy a holiday meal with the family. We also apologize if our food did not meet your expectations.
We're also sorry to hear about your experience with our service. We strive to provide attentive and friendly service, and it's clear we missed the mark during your visit.
We understand your concerns and we'll certainly take them into account as we continue to improve our service. We hope you'll give us another chance to provide the quality experience you should expect from us.
Best regards,
The Management Team