El Torito - La Mesa

El Torito - La Mesa 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. K

   Kathryn

   Las Vegas1則評論

   4.0

   在2天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   I checked in and they didn’t arrive us. We waited past our time and told them again. It was too loud and people were pushy. The food was lukewarm warm. Not our usual experience.
   

   請問這對你有幫助嗎？

2. a

   alfonso

   Los Angeles4則評論

   5.0

   在2天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 3
   4. 氛圍 5

   Had a reservation at 12:15 pm and we didn’t get seated till 1 pm but the wait was worth it
   

   El Torito - La Mesa已在今天回覆

   Hi Alfonso, thank you so much for your 5 star review! We appreciate you taking the time to share your feedback and we look forward to serving you again soon!
   

   請問這對你有幫助嗎？

3. M

   Marlo

   聖地亞哥11則評論

   3.0

   在2天前用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   Today was Easter and even with a Reservation we still waited more than 90 minutes for a table. Everything else was great. Food, service, and ambiance. If anything in the buffet was empty the servers came out with a fresh batch right away. Nice!
   

   El Torito - La Mesa已在1天前回覆

   Hola Marlo!, Thank you for the 4-star review! We appreciate your feedback and are always striving to improve. If there's anything specific, you'd like to share to help us earn that 5th star next time, please feel free to reach out. We value your business and look forward to serving you again soon!
   

   請問這對你有幫助嗎？

4. LD

   LouisD

   聖地亞哥2則評論

   4.0

   在2天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 2
   4. 氛圍 4

   Probably the best deal in town for Sunday brunch that includes champagne.
   

   請問這對你有幫助嗎？

5. C

   Claudia VIP

   聖地亞哥8則評論

   2.0

   在2天前用過餐

   1. 整體 2
   2. 食物 5
   3. 服務 5
   4. 氛圍 2

   I’m basing my feedback solely on customer service and not on the food, as the food was absolutely amazing! I had a reservation for a party of 10 that I booked months in advance. Unfortunately, the host staff was extremely unprofessional. We waited nearly 30 minutes to be seated, and during that time, the manager in charge of seating showed no sense of urgency, courtesy, or customer service. To make matters worse, guests with later reservations were seated before us, which was incredibly frustrating. Thankfully, our server Jay turned the experience around with his outstanding service. He was attentive, friendly, and truly made a difference in what started as a disappointing visit. This restaurant seriously needs to reevaluate and improve its reservation and seating process—it’s in need of a major overhaul.
   

   請問這對你有幫助嗎？

6. W

   William VIP

   聖地亞哥16則評論

   5.0

   在2025年4月6日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   The brunch experience was great with my favorite dishes. The dessert was missing Flan. I had to ask the waiter where is the flan. He came with the last two servings from the kitchen
   

   請問這對你有幫助嗎？

7. J

   Jackie

   聖地亞哥2則評論

   5.0

   在2025年3月29日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Ordered flautas for appetizers. Always order these to start they are amazing. Doesn’t matter what you choose for entree everything is delicious but I recommend the sizzling fajitas.
   

   請問這對你有幫助嗎？

8. AW

   AnaW

   聖地亞哥8則評論

   5.0

   在2025年3月23日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Excellent place for Sunday brunch with the family.
   

   請問這對你有幫助嗎？

9. OT

   OpenTable食客

   聖地亞哥1則評論

   5.0

   在2025年3月9日用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 4

   Excellent waitress very professional and attentive and promptness thank you again.
   

   El Torito - La Mesa已於2025年3月11日​回覆

   Hi, Thank you so much for your kind words and perfect ratings! We're thrilled to hear that you had a great experience with us. It's always our goal to provide prompt and attentive service, and we're glad we hit the mark for you. We appreciate your feedback and look forward to serving you again soon.
   

   請問這對你有幫助嗎？

10. OT

    OpenTable食客

    聖地亞哥1則評論

    1.0

    在2025年3月9日用過餐

    1. 整體 1
    2. 食物 1
    3. 服務 1
    4. 氛圍 1

    Poor experience. Drinks were mediocre, too much syrup no alcohol. Food was also underwhelming. Waited really long for our server despite the restaurant being fairly empty.
    

    El Torito - La Mesa已於2025年3月9日​回覆

    Thanks for the feedback. We're truly sorry to hear that your experience at El Torito - La Mesa didn't meet your expectations. We pride ourselves on our food and drinks, so it's disappointing to hear that they were not up to par during your visit. We also apologize for the delay in service you experienced despite the restaurant being relatively empty. Your comments are important to us and we will certainly take them into consideration as we continuously strive to improve our customers' experiences. We hope you'll give us another chance to impress you in the future. Best, Cesar Romero - General manager
    

    有1​人認為這對他/她有幫助