El Torito - Ontario

El Torito - Ontario 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. J

   Josedriver

   Los Angeles5則評論

   1.0

   在6天前用過餐

   1. 整體 1
   2. 食物 4
   3. 服務 2
   4. 氛圍 4

   Usually being seated and getting served aren't a problem especially with reservations but today because I asked to be seated outside we forced to wait for 20 minutes which is totally unacceptable when others are being seated outside ahead of us. Then asked for drinks and water and another 15 minutes passed. I think the problem was management, poor direction and follow through
   

   El Torito - Ontario已在2天前回覆

   Dear Josedriver, we apologize and thank you for sharing your experience with us. Can you please share the best number and time to reach you? we would like to make it up to you and invite you back to the restaurant to enhance your experience. We look forward to speaking with you soon. Thank you. Diane R. Manager
   

   請問這對你有幫助嗎？

2. R

   Robert VIP

   Los Angeles1則評論

   2.0

   在2025年3月2日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 2
   4. 氛圍 1

   Had a reservation but they made us wait 30 minutes to seat our party at 2 l. They seated us around nothing but families with kids screaming The omelette line took 40 minutes to get an omelette. All the food was cold se to the waiting. Server was very nice person but doesn’t know what he’s doing.. other than the chocolate fountain, the food was pretty much forgettable.
   

   El Torito - Ontario已於2025年3月6日​回覆

   Dear Robert, we apologize and thank you for sharing your experience with us. Can you please share the best number and time to reach you? please feel free to reach out anytime. We look forward to speaking with you. Thank you.
   

   請問這對你有幫助嗎？

3. D

   Destiny

   Los Angeles1則評論

   5.0

   在2025年3月2日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great service the manager so kind and helpful came to check on our party multiple times very happy
   

   El Torito - Ontario已於2025年3月6日​回覆

   Dear Destiny, thank you so much for your 5-star review! We appreciate you taking the time to share and look forward to serving you again soon! Diane R.
   

   請問這對你有幫助嗎？

4. MN

   MannyN

   Los Angeles1則評論

   3.0

   在2025年3月1日用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 1
   4. 氛圍 3

   Took 53 minutes to bring our food out. And no drinks in the meantime. And restaurant wasn’t even that full
   

   El Torito - Ontario已於2025年3月2日​回覆

   Dear MannyN, Thank you for the 3-star review. We appreciate your feedback and are always striving to improve. If there's anything specific, you'd like to share to help us improve next time, please feel free to reach out or if you can provide us with an email or number, we can contact you so we can better assist you. We value your business and look forward to serving you again soon! Best, Jesus Hernandez
   

   請問這對你有幫助嗎？

5. M

   Michelle

   Los Angeles9則評論

   3.0

   在2025年2月17日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 5
   4. 氛圍 4

   Foods taste different very bland. enchiladas sauce was more watered down not red .
   

   El Torito - Ontario已於2025年2月20日​回覆

   Dear Michelle, Thank you for the 3-star review. We appreciate your feedback and are always striving to improve. If there's anything specific, you'd like to share to help us improve next time, if you can provide me with any contact info so I can reach you, or if you would please feel free to reach out 909-944-9102 I would like for you to come back as my guest. We value your business and look forward to serving you again soon! Diane R. Manager
   

   請問這對你有幫助嗎？

6. S

   Stefani

   聖地亞哥4則評論

   5.0

   在2025年2月16日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Maria is a great server. She made our experience so much better. She was friendly, quick to help and made sure we never had an empty drink. Food was delicious. We enjoyed the mariachi’s. We will definitely be back.
   

   El Torito - Ontario已於2025年2月19日​回覆

   Dear Stefani, thank you so much for your 5-star review! We appreciate you taking the time to share and look forward to serving you again soon! Diane R. Manager
   

   請問這對你有幫助嗎？

7. D

   Debra VIP

   Los Angeles1則評論

   1.0

   在2025年2月15日用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 3
   4. 氛圍 3

   Our reservation was at 6:45 but did not get seated until 7:30…they said that they had to seat others who checked in before us. I said wait a min…I had a res. They said they file in walk ins between res’s. Finally got sat, server was good, margarita tasted like 3 day old watered down mixture. Food was ok.
   

   El Torito - Ontario已於2025年2月17日​回覆

   Dear Debra, we apologize or such a low experience during your visit and thank you for sharing your experience with us. Can you please share the best number and time to reach you? or please feel free to reach out at 3238160889 We look forward to speaking with you. Thank you. Best, Jesus Hernandez General Manager
   

   請問這對你有幫助嗎？

8. J

   Jacque

   Los Angeles3則評論

   2.0

   在2025年2月15日用過餐

   1. 整體 2
   2. 食物 1
   3. 服務 2
   4. 氛圍 2

   Our server was nice. Wait was long even with a reservation. We were put at a small table right in the walk way which was very uncomfortable. I did not choose that seating. The food was nothing like I remember from years ago. This restaurant was famous for the fried corn stuff on the side. Now it’s like undercooked cornbread. Not impressed and will not be returning to this restaurant again
   

   El Torito - Ontario已於2025年2月17日​回覆

   Dear Jacque, we apologize or such a low experience during your visit and thank you for sharing your experience with us. Can you please share the best number and time to reach you? or please feel free to reach out at 3238160889 We look forward to speaking with you. Thank you. Best, Jesus Hernandez General Manager
   

   請問這對你有幫助嗎？

9. J

   Jeff

   Los Angeles2則評論

   4.0

   在2025年2月15日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 5
   4. 氛圍 4

   A little slow service on Valentine’s Day, to be expected. Server was awesome. But seriously a 3.9% additional surcharge fee because they can’t figure how to raise food prices is very naco, low rent. No other restaurants do that. Won’t be going back.
   

   El Torito - Ontario已於2025年2月17日​回覆

   Dear Jeff, we apologize or such a low experience during your visit and thank you for sharing your experience with us. Can you please share the best number and time to reach you? or please feel free to reach out at 3238160889 We look forward to speaking with you. Thank you. Best, Jesus Hernandez General Manager
   

   請問這對你有幫助嗎？

10. V

    Vanessa

    Orange County2則評論

    1.0

    在2025年2月15日用過餐

    1. 整體 1
    2. 食物 3
    3. 服務 1
    4. 氛圍 3

    Horrible service at 5pm was not even busy, servet was very inexperienced and unprofessional asking her coworkers to do everything for her. Our soup came out AFTER our food, guacamole was never made and still tried to charge me. Horrible experience will never return!
    

    El Torito - Ontario已於2025年2月17日​回覆

    Dear Vanessa, we apologize or such a low experience during your visit and thank you for sharing your experience with us. Can you please share the best number and time to reach you? or please feel free to reach out at 3238160889 We look forward to speaking with you. Thank you. Best, Jesus Hernandez General Manager
    

    請問這對你有幫助嗎？