- 整體 1
- 食物 4
- 服務 1
- 氛圍 1
Service staff very rude, no welcoming , throw the menu at corner of table , table cleaning cloth and at the left giving seat to sit,
Food salmon was excellent ,
Nobody come back to ask, our main meal was finished long time no one has come back to collect the plate asking for dessert menu , I know it’s busy time , waiters were busy drying the cutlery’s , but not coming to customers,
Twice my husband have to call them during our meal,
When asked for dessert menu waiters answer was closing soon, it was 9 pm , wasn’t good attitude , showing very busy , only few people were there,
You need to teach the staff how to welcoming , not a single second that waiter had time to speak , just keep drying the cutlery’s,
We tell you on valentine day we got treatment like this from staff ,ever never forget , we won’t come back again ,
Please teach staff How to serve customers,
Thank you
Bray resident
Elephant & Castle - Bray已於2025年2月22日回覆We sincerely apologize for your recent experience with us. This is not level of service we aim to provide, we regret the we fell sort. We appreciate your feedback and we want to assure you that we are addressing this concern with our team to improve our service. We are making immediate changes to ensure our staff is more attentive and welcoming, as every guest deserves to fell value and well taken care of. Your experience is important to us, and we truly hope to have the opportunity to provide you with the high standard of service you should expect from us in the future. Thank you for bring this our attention.
Elephant and Castle Bray Team