M
Medical_Traveler
New York City1則評論
- 整體 2
- 食物 2
- 服務 3
- 氛圍 3
A Disappointing Christmas Dining Experience
Our Christmas Day dining experience at Eleven Waters was a letdown from start to finish, falling far short of any expectations for fine dining. While the effort to create an upscale atmosphere was evident, the execution left much to be desired.
Environment:
The seating area was uncomfortably cold, with the room temperature overlooked entirely. This simple yet crucial detail ruined the experience for many patrons. Some diners moved to the bar area seeking warmth, while others, including myself, resorted to dining with coats on. This is far from what one expects at a fine dining establishment.
Food Quality:
For the price, the offerings were mediocre at best. The prime rib, while somewhat redeeming, was tough and lacked the tenderness you’d expect. Desserts were unbalanced—either overly sweet or excessively bitter. Overall, the menu did not justify the cost, leaving much to be desired in terms of both flavor and presentation.
Service:
The servers were attentive and courteous, which was the only bright spot of the evening. However, the pre-visit experience soured things further. The woman who answered the phone two hours prior to our reservation was unnecessarily curt and rude when we inquired about cancellation policies. Her eagerness to emphasize the $55 cancellation fee felt almost gleeful, adding an unpleasant tone to what should have been a celebratory occasion.
Final Thoughts:
Eleven Waters missed a significant opportunity to impress on a special holiday. Comfort, quality, and professionalism are the cornerstones of fine dining, and this experience fell short on nearly all counts. It’s a shame because the potential is there, but the lack of attention to essential details and the uninspired menu made this experience a disappointment. I won’t be returning and would caution others to reconsider their plans if expecting a memorable dining experience.