- 整體 1
- 食物 1
- 服務 1
- 氛圍 3
Disappointing experience for my family and I at the Sunday Brunch on Christmas Day.
We were extremely excited to spend a quiet afternoon at Banff Springs hotel for a special occasion. We chose an afternoon reservation for brunch. Here are a few of those disappointing experiences.
1. Although there were plenty of tables free and available for the entire time (2:00 pm, last seating for the brunch), we were offered the smallest table that could hardly fit 2 people. We were party of 4.
2. Serving sets such as cutleries, napkins, glasses were missing and there were never fully provided.
3. No water was offered and there was no room for extra glasses.
4. All roasting stations food were cold and dry.
5. Pastas were old and dry.
6. The food in kids friendly buffet was so stale and cold. My children didn’t have any food even the fries and pizzas were not eatable.
7. We found mold on a few items including blueberries and blackberries (unacceptable, really)
8. Some desserts (including tiramisu) were old and the ingredients were separating to watery substance, as if they were sitting outside for a long time.
9. Our bill didn’t provide any details, just the amount from the machine.
10. Some seafood, including crab legs seemed and tasted as if they were sitting outside (Although on ice) but nevertheless outside all day.
We understand that our reservation was for the last seating of the day but we never expected stale and old food being served at the last seating. Overall we had a terrible and disappointing afternoon. We had to go to a fast food to get some late lunch for children.