- 整體 1
THIS IS THE WORST MANAGED RESTAURANT I HAVE BEEN IN FOR MANY YEARS. I booked a table for 6 people for April 18 at 7:30PM for a very special occasion, and I made the booking about 2 weeks in advance. I booked an outside table and confirmed the reservation twice before arriving. On both occasions the response was "No problem, we'll have everything ready for you". I arrived at the restaurant on time and was told the table wasn't ready. In fact we didn't get to sit at our table until 8:20PM. When I asked to speak to a manager, nobody was sure who the manager actually was....amazing! A young lady finally came over who was dressed differently than the servers so I suppose she qualified as a manager. When we finally got to our table, she said that they'd comp 3 starters for 6 people to make up for the 50 minute delay. The food a Fins is good (but not inexpensive), the setting is good but unfortunately the lack of any competent management ruins everything else. If you know you have a reservation for 6 people at 7:30, then you manage prior reservations accordingly. Pure amateurs!