- 整體 2
- 食物 1
- 服務 3
- 氛圍 3
My experience at this restaurant was a mix of positives and negatives, with major issues in food preparation and management attentiveness. The most concerning aspect was the improper handling of my meal—after sending my undercooked taco back (restaurants should always confirm the steak temperature desired), it was returned exactly as it had left, including the bite I had taken, suggesting that the kitchen simply scraped off the filling, recooked it, and placed it back on the same tortillas. My pasta dish was also disappointing, served cold, overly salted, and lacking depth in flavor, tasting more like a store-bought red sauce with cream than a thoughtfully prepared dish. Adding to the inconsistency, the restaurant’s music selection clashed with the ambiance, with modern rock and pop creating a jarring atmosphere where something lighter would have been more appropriate.
On the positive side, our waitress was outstanding—attentive, friendly, and proactive in ensuring we were taken care of. However, the manager did not show the same level of attentiveness. Not only was my food mishandled when it was sent back, but when it was returned, my used utensils had been taken with the plate, and I had to ask for new ones just to eat my meal. Overall, while the service from our waitress was commendable, the kitchen’s poor execution, the mishandling of food, and the lack of managerial attentiveness made for a disappointing experience.
Firebirds Wood Fired Grill - Miamisburg已於2025年3月11日回覆We appreciate you taking the time to share your experience, John. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.