- 整體 1
- 食物 1
- 服務 1
- 氛圍 1
Let me start with we have been here once before and enjoyed our prior experience. On our most recent visit it was awful and do not plan to ever return. We were seated at a small two person table. The waiter was slow and we hardly saw him. We had to flag others down to go locate him. Our dishes weren’t picked up when we were done (after appetizers, etc.). To the point in which we basically had them hanging off our small table because we were out of room. Keep in mind we could look past the above as it was a Saturday night. Then comes the part we were really disappointed. My wife ordered a filet cooked medium (pink center). When she cut into her steak, it was raw and I mean raw (purple and cold). We had to ask the hostess who was hanging out to go track our waiter down after a few moments hoping he would check on us but that was wishful thinking. The waiter apologized but requested my wife keep her baked potato and use the ketchup plate to scrap it into before taking the steak back to the kitchen. A few minutes later the manager returned and placed a plate in front of my wife and said here you go it’s fixed. IT WAS THE SAME EXACT STEAK they originally served her (she had butterflied it to show them how raw it was in the middle and had cut a piece off the end, and the bacon still hanging on all mangled at this point). We were shocked to say the least, the manager left. So my wife who was hungry cut into it and yet nothing had changed with level of rawness from prior. We asked for our waiter to please get the manager, we just wanted our check so we could leave. The manager then comes over with a new steak in a to-go box (we didn’t ask for that). We thanked him but declined it. Trust was already lost at this point. It is very unfortunate on how this was handled and then on top of that the poor level of service overall. We don’t intend on ever return which is unfortunate.