Firebirds Wood Fired Grill - Plano

Firebirds Wood Fired Grill - Plano 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. N

   Neil VIP

   Dallas24則評論

   1.0

   在1天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   Busy Saturday. Very young inexperienced waiter but no worries he was very nice. Drinks took forever to come out. Ordered our food and a glass of wine together asking for both at same time. Food came. Ribeye and potatoe looked like “Ponderosa Steak House”. Thin over seasoned - Well done on one side rear on other. Sent back but I never got the steak back or the wine. Husband had sea bass but they smothered it in a shrimp sauce. Finally manager brought our wines with generous pours but it was too late. He was done eating. I was still waiting for my steak. We told manager we just wanted to leave so she agreed and comped our “meal”. Not going back. Been to Charlotte location tons and it’s well done there. Maybe they need time. They sure need more staff and better cooks. Don’t fill up tables if you can’t handle it.
   

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2. C

   Cathy

   Dallas14則評論

   5.0

   在1天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Firebirds is consistently good food and excellent service. The New York strip steak is better than Eddie V's, which is right next door, for a much more affordable price. We find the prices to be extremely reasonable and consider this our go-to restaurant when we want a healthy meal without the over-the-top prices. The service is also top-notch. We have eaten at Firebirds more than 20 times and the service is always good. It is best to make a reservation, just to ensure you get the table of your liking. The patio is a pleasant option.
   

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3. J

   Joe

   Dallas7則評論

   4.0

   在2天前用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 2
   4. 氛圍 4

   The food and drinks were very good. There were 6 of us. We like to eat together. We did not get our food at the same time. Kind of hard to eat when someone at you table doesn’t get their order. We were told the server had not entered the orders properly. The two messed up orders came when everyone else was about finished. Another dinner had to be sent back because the steak was well done and not medium rare. Manager did come and take care of things. Worth another try as food and drinks were good.
   

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4. LB

   LeslieB VIP

   Dallas10則評論

   5.0

   在3天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   we had a super nice attentive waiter and the food was great - ribs and Caesar salad were plentiful
   

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5. A

   Anne VIP

   亞特蘭大81則評論

   5.0

   在3天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We have dined here several times And always have a wonderful meal. Lunch was delicious and Sam was an excellent waiter. Although it was a beautiful day, we chose to eat indoors and it was delightful. Definitely plan to return soon!
   

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6. OT

   OpenTable食客

   Dallas2則評論

   5.0

   在5天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   A great place, with great atmosphere! The service and food were excellent!
   

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7. V

   Victoria

   Dallas1則評論

   5.0

   在5天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Greeted and seated immediately. Attentive staff. Fresh hot food and refreshing cold drink. Tasty one of a kind taste. No long wait. Knowledgable of their own promos.
   

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8. OT

   OpenTable食客

   Dallas1則評論

   1.0

   在7天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   Let me start with we have been here once before and enjoyed our prior experience. On our most recent visit it was awful and do not plan to ever return. We were seated at a small two person table. The waiter was slow and we hardly saw him. We had to flag others down to go locate him. Our dishes weren’t picked up when we were done (after appetizers, etc.). To the point in which we basically had them hanging off our small table because we were out of room. Keep in mind we could look past the above as it was a Saturday night. Then comes the part we were really disappointed. My wife ordered a filet cooked medium (pink center). When she cut into her steak, it was raw and I mean raw (purple and cold). We had to ask the hostess who was hanging out to go track our waiter down after a few moments hoping he would check on us but that was wishful thinking. The waiter apologized but requested my wife keep her baked potato and use the ketchup plate to scrap it into before taking the steak back to the kitchen. A few minutes later the manager returned and placed a plate in front of my wife and said here you go it’s fixed. IT WAS THE SAME EXACT STEAK they originally served her (she had butterflied it to show them how raw it was in the middle and had cut a piece off the end, and the bacon still hanging on all mangled at this point). We were shocked to say the least, the manager left. So my wife who was hungry cut into it and yet nothing had changed with level of rawness from prior. We asked for our waiter to please get the manager, we just wanted our check so we could leave. The manager then comes over with a new steak in a to-go box (we didn’t ask for that). We thanked him but declined it. Trust was already lost at this point. It is very unfortunate on how this was handled and then on top of that the poor level of service overall. We don’t intend on ever return which is unfortunate.
   

   Firebirds Wood Fired Grill - Plano已在5天前回覆

   We appreciate you taking the time to share your experience. We're sorry it didn’t meet your expectations, and we’re committed to making things right. Your feedback will be shared with our team to improve our service. Could you please email us back with your first and last name along with your email address? We’d love the opportunity to make this right for you.
   

   有1​人認為這對他/她有幫助

9. OT

   OpenTable食客

   Dallas3則評論

   2.0

   在7天前用過餐

   1. 整體 2
   2. 食物 4
   3. 服務 2
   4. 氛圍 1

   Great food! Horrible atmosphere for a restaurant taking reservations and having a dress code. Very disappointed, we will not return
   

   Firebirds Wood Fired Grill - Plano已在4天前回覆

   Thank you so much for sharing your review. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

   請問這對你有幫助嗎？

10. OT

    OpenTable食客

    Houston1則評論

    2.0

    在7天前用過餐

    1. 整體 2
    2. 食物 2
    3. 服務 2
    4. 氛圍 3

    Our waiter was great. But the food took a very long time to come out. Reservations were at 6:30 and we didn’t eat until 8. We didn’t order any appetizers either. Waited an hour or more for our food. Simple dinner steak and baked potato for a party of two. And it was extremely salty!!
    

    Firebirds Wood Fired Grill - Plano已在5天前回覆

    We appreciate you taking the time to share your experience. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
    

    請問這對你有幫助嗎？