OT
OpenTable食客
Washington DC1則評論
- 整體 1
- 食物 2
- 服務 1
- 氛圍 4
I had high expectations for my visit to Fogo de Chão on March 1, but unfortunately, the experience fell far short. While the food itself was decent, the overall service and dining conditions left much to be desired.
First, the wait times were excessive. Despite having a reservation, it took far too long for our drinks to arrive, and the rotation of meats was inconsistent—sometimes we would wait long stretches without being offered anything. It really disrupted the flow of the meal and made the dining experience frustrating rather than enjoyable.
Second, we were seated in an extremely inconvenient location—right by a door with heavy foot traffic. Not only did this make for a disruptive dining experience with constant movement around our table, but every time the door opened, a blast of cold air rushed in. It made it difficult to enjoy our meal in comfort, and frankly, it’s unacceptable to place guests in such an uncomfortable spot without any effort to mitigate the issue.
What made matters worse was the complete lack of response from management. We addressed our concerns with two different managers, including the customer service manager, and not a single effort was made to rectify the situation. No offer to move us, no sincere apology—just indifference. At a restaurant of this caliber, I would expect far better customer service and a willingness to address guest concerns.
Overall, while the food had potential, the service and lack of attentiveness from management soured the entire experience. Given the price point and reputation of Fogo de Chão, I expected far more. I doubt I’ll be returning anytime soon.
Fogo de Chao - The Wharf, DC已於2025年3月3日回覆We truly regret that your recent visit did not meet your expectations, especially regarding the service and dining conditions. It's concerning to hear about excessive wait times and the seating arrangement's effect on your comfort. We appreciate your feedback and urge you to contact us through our website's contact form so we can address these concerns further. Thank you.