- 整體 1
- 食物 4
- 服務 1
- 氛圍 4
The food was good - especially the bacon and the croissants. The service was deplorable! We wanted a larger group for a joint bday. As the site directs, I left a voicemail message. I left 2 more throughout the week, but no calls were returned. As a result we had a reservation for 3 people instead of the 10-12 we wanted.
I mentioned this when we arrived and the host was not only dismissive, but appeared irritated. The restaurant was nearly empty & it appeared there would have been ample room for our desired booking. We were seated, without any communication (Are we free to serve ourselves? Would a server be waiting on us? How do we get drinks?)
A server eventually came, left menus on the table and told us to let her know if we’d like anything else, but then walked away without allowing for a response or answering any of our questions. I assumed she would return in a couple of minutes. After waiting ~ 15-mins with no staff in sight, we got up and went to see about serving ourselves for brunch. There were no plates. We had to approach the hotel desk to find someone to go get plates. Still, no communication, apologies, nor opportunity to order beverages. We served ourselves based on what was left. Some items looked like they had been sitting awhile.
Shortly after we sat down with our plates, a young man came up to tell us that the omelette station would be closing & we would need to go right now if we wanted anything. When I expressed we had just sat down with our food, had received no service thus far & needed a bit longer; he did not acknowledge any part of my concern, but stated his point again. We did not get omelettes.
After finishing our food without any service or beverages, I got up to go find someone. I had to go behind the barrier and knock on the kitchen door to find any staff. They again appeared irritated to have to serve us. Weird, especially we’d made a reservation more than a week in advance. I disappointing experience overall.