- 整體 1
- 食物 5
- 服務 1
- 氛圍 2
Disappointing Experience Despite Great Food
I had high expectations for Fortu but left disappointed after my recent visit. I made a 9:15 PM reservation, but upon arriving, we were rushed to order because the kitchen was closing. If you’re going to offer late reservations, customers shouldn’t feel pressured to make hasty decisions, especially at these price points.
I also noted in my reservation that it was my partner’s birthday and was told they had a special birthday dessert that’s not on the menu. I was expecting a thoughtful surprise, but instead, the server came to the table asking what dessert we wanted—completely ruining the moment. I ordered the cheesecake, and to my dismay, it didn’t even come with a candle. The entire experience lacked the personal touch I had hoped for, making the celebration feel underwhelming. It seemed like the host never communicated with the server about our special occasion.
Additionally, while the food itself was incredible, the execution missed the mark. We ordered the ribeye Wagyu steak, advertised as 14 ounces, but there’s no way the portion we received was that size. We also requested it medium-rare, but it came out medium—normally I wouldn’t mind, but for an $80+ steak, expectations are higher.
For a $280 dinner for two, I anticipated a flawless experience, but instead, I left feeling let down. While the food is excellent, the lack of attention to detail and service left a sour taste in my mouth. Not sure I’d return, especially for a special occasion.