- 整體 1
- 食物 1
- 服務 1
- 氛圍 1
I hate to leave bad reviews but this place needs serious feedback. We had a reservation for 8:30. We show up at 8:27 and the concierge has to check you in and someone from the speak easy comes down to get you. It took her almost 30 minutes to come down and get us. 30 minutes of just standing there! Finally someone come gets us and does not apologize. Then they try to seat us outside in the rain, but then finds us a table inside. One person in our group doesn't drink and she asks our server if they make any mocktails and they simple just say "no, we don't do that here." He does not offer her any soda or anything. Just tells her no. On top of that, the decor was cheap and cheesy. It's literally just a hotel room they put some tables and chairs in. Nothing special, not worth the wait and terrible service.
Four Seasons Hotel Austin已於2024年12月16日回覆Alyssa, we’re sorry to hear about this experience. We regret to see there was miscommunication about reservation timing that impacted your arrival experience. While we do begin the evening with a brief tour of the entire space (including the outdoor patio and views) we apologize if this was off-putting. We certainly are happy to create exciting offerings for a wide variety of guest preferences and are deeply saddened if this was not the impression. Thank you for taking the time to share this feedback as we strive to create a memorable experience for all. We sincerely apologize if we missed the mark during your visit. If you could please contact me directly, we’d love the chance to make it right. – Corah Fuentes, Hidden Flask Manager, 512-478-4500