- 整體 3
- 食物 5
- 服務 3
- 氛圍 4
Unfortunately, we did not have a good experience at this restaurant, despite high expectations based on friends’ recommendations. I visited on a Tuesday evening with my family to celebrate my wife’s birthday.
First, the location is beautiful—both inside and out. The décor is modern and stylish, creating a lovely atmosphere. However, parking is quite difficult. After 15 minutes of searching, I finally found a spot and we arrived at 8 PM
Upon entering, we were impressed by the ambiance, and it wasn’t particularly busy in our view, just one large table of about ten people and four smaller tables, including ours. The menu looked fantastic, full of tempting options, so we decided to go for the tasting menu (five courses) and ordered a few appetizers separately for the kids. We knew the tasting menu was the chef’s selection, but unfortunately, it was quite disappointing. The choices didn’t seem well thought out, and to make matters worse, we ended up receiving dishes we had already ordered separately.
The biggest issue, however, was the service time. Each course took nearly 30 minutes to arrive, and by 10 PM, we still hadn’t received our main course. I complained to the waiter multiple times, expressing my disappointment, especially given the restaurant’s reputation. The staff was clearly overwhelmed—only two people were managing the entire front-of-house, handling orders, serving, making drinks, and processing payments. It also seemed like the kitchen was understaffed, possibly with just one chef working.
Towards the end, the manager came over to apologize. He was very professional and explained that this was an unusual situation. As a goodwill gesture, he offered a 50% discount on our bill, which was appreciated. While the customer service at the end helped improve our impression slightly, the overall experience left much to be desired.
I hope this was just an off night for them, but based on our visit, I wouldn’t be in a hurry to return.