- 整體 2
- 食物 1
- 服務 2
- 氛圍 3
We visited Funk Geisha last night and unfortunately, it turned out to be a rather disappointing experience.
Upon arrival, the valet parking was reasonably priced compared to other venues in Tulum, which was a nice touch. The receptionist was friendly and quickly showed us to our table. The décor and ambiance were visually appealing, offering a relaxed atmosphere—at least at first glance.
However, the music was excessively loud, akin to standing next to speakers in a nightclub. It made conversation impossible without shouting, which took away from the dining experience. I eventually asked the staff to lower the volume, and to their credit, they obliged.
For a table of five, it took nearly an hour to receive our starters, which were good but not exceptional. The main courses then took another 45 minutes and, to our dismay, arrived cold. Given how hungry we were after waiting so long, we reluctantly ate what we could instead of sending the food back.
I provided feedback to our server, who informed the manager. The manager apologised and offered complimentary dessert, but by that point, I had no confidence in the kitchen and politely declined. To make matters worse, they added a 15-18% service charge to the bill, claiming it was mandatory despite the poor service.
Having dined at other restaurants within this group where tipping is optional, this felt particularly unfair. I insisted on paying 10%, which reflected the actual service provided. Unlike other restaurants in the group that feature shows or entertainment, Funk Geisha seemed to be running a generic playlist. Some of the songs were inappropriate for our teenage children, featuring heavy profanity and excessive use of the N-word, which was entirely out of place.
Overall, the experience was marred by long waits for food, excessively loud music, cold dishes, and inappropriate song choices. While the staff were polite and attempted to rectify issues, the evening ultimately fell far short of expectations.