- 整體 1
- 食物 3
- 服務 1
- 氛圍 1
Galvin's' needs to decide whether it IS a 'restaurant' or 'fast food' outlet!
The signs before we even arrived were not great - i.e.
- chasing for credit card details already given at the time of booking on OpenTable? (Scam? No, Galvin's confirmed they had sent the email!)
- 5 days before they emailed requesting we confirm. They seemed not to trust 'OpenTable'.
- 2 days before they emailed again advising we had a 2-hour time slot!
We should have trusted our instincts and cancelled. Who wants to be rushed through a Christmas Lunch?
We arrived early (11.50 am) for our noon time slot. The staff seemed to be having a team meeting. They did not break off - instead an archetypal 'snooty' type staff member raised his eyebrows and looked towards the door. He confirmed I was in the correct place! He proceeded to squeeze me into the smallest space possible. (Punishment??)
The restaurant was empty.
We asked to move to a more comfortable table (with more room) to be told by 'Mr Snooty' they were all 'reserved'. It turns out they weren't and indeed considering it was a week before Christmas, there were quite a few empty tables!
We ordered quickly. Before I had even finished my 1st Course, the waitress had brought over my Main!! She blamed it on the Chef!
The Main was warm (it had been sitting for a while), the sides were piping hot!
It was 1.10 pm and we decided on a dessert.
Before taking our order, the 'speedy' waitress informed us our slot was 2 hours! We still had 40 minutes!
They were not used to guests having 3 courses! They wanted us out!
The portion size of the dessert, was a 'panic' portion - no bigger than a 'Kit-Kat' finger! It was as if the Chef had not made enough and had to do the equivalent of 'feeding the 5000!'
Overall it was not a pleasant or comfortable experience. The icing on the cake? A 14% service charge! Service? What service?
Verdict- AVOID this fast food outlet with 5 star drinks prices!
Galvin Bistrot & Bar已於2025年2月13日回覆Dear Beverley,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We appreciate your comments and will certainly take them on board to improve our service. Our intention is always to provide a warm and welcoming dining experience, and we regret if you felt rushed or uncomfortable at any point during your visit. We will be reviewing the points you've raised with our team to ensure we are delivering the best possible experience to all our guests.
We do hope you’ll consider giving us another opportunity in the future.
Warm Regards,
Galvin Bistrot&Bar team
