- 整體 1
- 食物 2
- 服務 1
- 氛圍 1
We booked a table for 2 on Saturday at 5.15pm.
Waited just in the entrance as told, realized no one was taking any notice so we walked in ourselves.
10 minutes later we were asked for our order. We hadn't been given any menus.
Piles of dirty plates, food and crockery left on the counter top which was behind our table.
More staff than guests here by the way. Staff everywhere, doing what, I could not tell you.
My boyfriend actually said "we've been forgotten".
Menu finally arrived, no one talked us through it, nothing.
I ordered the beef & tomato salad, my partner the rib eye & chips. THE simplest order ever.
Plates are still staking up on the side, staff everywhere but no one still seemed to be doing anything. And plates and plates and plates of these little jars of sauces just everywhere you looked.
15-20 minutes later I was offered a steak knife, out of the blue 'which knife would you like", I replied I didn't think I needed a steak knife for a salad, he said nothing and vanished, odd. Food came but no chips with the rib eye.
We asked for chips 3 times, after waiting 10 mins, a chap said he was going to get them and then went the opposite direction. After 15 mins I asked another chap, by which point the steak had been eaten (it was ok). He came back with the chips after 20 seconds, not sure where they were from. But the 'triple cooked chips' were luke warm, sweaty and looked grey. The rib eye was long gone at this point and my salad was gone.
Then another member of staff came over AFTER we had finished and said "is everything ok with your meal" - I was either going to laugh or cry at this point. I said it was awful, and he walked off.
We just wanted to leave (the dirty plates are still piling up by the way).
We were then presented with a bill with everything included, service charge, chips, the lot.
I asked for it to be removed and it was but seriously?!
Another restaurant claiming to be the best - it's run by kids who don't have a clue.
DO NOT GO HERE!