- 整體 1
- 食物 2
- 服務 1
- 氛圍 3
I am beyond disappointed with my experience at this restaurant. I had booked a Valentine’s Day reservation weeks in advance, expecting a special night. Instead, we endured one of the worst dining experiences imaginable.
Upon arrival, our table wasn’t ready—even though we arrived early. We were initially placed by the window and door, where we were freezing until staff finally acknowledged the issue and moved us upstairs. Unfortunately, this change didn’t improve the experience. We were completely ignored, struggling to get a server’s attention, and had to call them over multiple times just to place an order—an hour and a half after being seated.
When our food finally arrived—after another hour and a half of waiting—it was completely wrong. At this point, we asked to speak with a manager, and while doing so, my partner was stabbed in the face with a knife. Yes, you read that correctly. A knife. And rather than taking responsibility, they blamed their incompetence on having a large party that night. That is absolutely not an excuse. If you know you’ll be busy, you should hire additional staff or limit reservations accordingly—not make paying customers suffer for your poor planning.
After spending three hours at the restaurant, we never received our entrees, never got the drinks we ordered, and were offered nothing to make up for the disaster. No apology, no compensation—just dismissiveness and excuses.
This was, without a doubt, the worst dining experience I have ever had. I will never return and will make sure to warn others to stay far away.