Gonville Kitchen

Gonville Kitchen 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. T

   Trevor

   London1則評論

   1.0

   在2025年4月18日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 2
   4. 氛圍 1

   The portion size for the fish was very small , very little fish. The steak was over done and chewy . The staff were attentive and apologised when we complained . Offered a free dessert as compensation , a gesture , no money offered off the over £120 bill . A couple adjacent to us , also had the sea bream, complained and eventually walked out refusing to pay
   

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2. G

   Grace

   Manchester2則評論

   5.0

   在2025年4月4日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Staff were so welcoming and friendly. The afternoon tea was delicious - so fresh and beautifully presented as well. We had sandwiches, scones, and a range of deserts, coffee/tea and we chose the prosecco option. Definitely recommend this afternoon tea!
   

   • 

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3. E

   Edward

   Cambridge1則評論

   5.0

   在2025年3月30日用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   We went for Mother’s Day Sunday Roast. lovely ambiance, great service and delicious food. Wife’s beef wasn’t as well done as she liked. However was replaced quickly upon request. Overall an excellent dining experience.
   

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4. G

   Gavin

   London13則評論

   5.0

   在2025年3月29日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Michelin starred food, what talent Even the butter was exceptional and three choices, what a luxury. Maitre D' Robert was brilliantly friendly and a great addition to the service. Quiet, but in a good way, glass interior it was still piping hot warm and lovely central views Highly highly recommend
   

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5. M

   Mike

   Norfolk/Suffolk1則評論

   5.0

   在2025年3月7日用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   Robert gave us superb service! The Jazz in The Long Bar, was a perfect starting point with a quiet drink, Beautiful experience, Mike
   

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6. R

   Rhodope

   Cambridge5則評論

   3.0

   在2025年2月15日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 4
   4. 氛圍 3

   I have been to lots of hotels for afternoon tea and this was very sparce for what we paid. I would not recommend it.
   

   Gonville Kitchen已於2025年2月19日​回覆

   Thank you for your feedback, we are sorry your experience did not meet your expectation. We strive to keep our portions consistent and quality high. Our afternoon tea is entirely homemade, fresh from our kitchen. We hope you will give us another chance!
   

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7. S

   Sam

   Cambridge2則評論

   1.0

   在2025年2月14日用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 2

   Valentines meal was very disappointing. Too many tables for the waiting staff. Table booked for 8pm took until 9.45 to get our main meal. Very minimal dinner, no vegetables etc. charged for Prosecco we didn’t receive and had to get the waiters attention to order drinks. Would not return.
   

   Gonville Kitchen已於2025年2月18日​回覆

   Dear Sam, thank you for your feedback. We are sorry your experience did not meet your expectations. Please contact us directly as we would very much like to discuss this further and rebuild your faith in the Gonville Kitchen.
   

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8. I

   Ian

   Cambridge1則評論

   5.0

   在2025年2月14日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We thoroughly enjoyed our afternoon tea at the Gonville Hotel on Valentines Day. The whole experience was excellent particularly as we had the restaurant to ourselves.
   

   Gonville Kitchen已於2025年2月18日​回覆

   Thank you for your wonderful feedback! We look forward to seeing you again.
   

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9. S

   Stephanie

   London3則評論

   5.0

   在2025年1月25日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Faultless. very generous selection of sandwiches scones and cakes. Loved the lemon posset
   

   Gonville Kitchen已於2025年2月18日​回覆

   Thank you Stephanie for your kind review! We look forward to welcoming you back in the future.
   

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10. K

    Kris

    Norfolk/Suffolk1則評論

    2.0

    在2025年1月18日用過餐

    1. 整體 2
    2. 食物 3
    3. 服務 2
    4. 氛圍 1

    I’m sorry to say that I was disappointed by this experience. I booked an afternoon tea for two through the Open Table app. I messaged the venue via Open Table the day before to check they had my booking down as afternoon tea but got no reply. To be sure, I stopped by the venue a few hours before my booking to double check they had it down for afternoon tea, only to be told that the hotel did not have my booking. I was able to show them the Open Table confirmation on my phone. When we returned at 2.30 (the earliest the website said you could book an afternoon tea), we waited to speak to the only staff member at the bar. Even though I had chosen to sit in the long bar area, we were taken through to the terrace restaurant, which was empty except for 2 people, and so had no atmosphere at all. The lady serving us was very polite and knowledgable about the types of teas on offer. We were brought our drinks but our food did not come for another half an hour (after 3 o’clock). By this time we had drunk our tea, but were not offered a refill. The food was of a good quality, but there was no atmosphere at all in the restaurant. When we had finished our food, we waited for someone to come over for over 15 minutes but no one did, so I went to the bar again and waited for the same single staff member to be free. I asked if our leftover food could be boxed up to be taken home and for us to pay the bill. He said he would send a colleague. It then took another 15 minutes for the food to be put into bags. The server said she had not been able to find the bags/boxes. I have stayed at the Gonville Hotel before and had really good service. However, this time it seems that they were short staffed and unprepared and so I don’t feel it was worth the £71.50 I paid. This should have been a lovely treat afternoon for my mother and I but all in all was a disappointing experience.
    

    Gonville Kitchen已於2025年2月18日​回覆

    Dear Kris, thank you for your feedback and for sharing your concerns. We have taken action with our team to prevent this issue from reoccurring. We would like to invite you back in the future, please get in touch and we will personally oversee your booking to ensure your visit is truly memorable.
    

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