- 整體 3
- 食物 2
- 服務 3
- 氛圍 3
It was busy. We were going to a show afted dinner, also at the casino theater, but we're told we had plenty of time. When I noticed that other tables, who arrived after us were getting their food before us, I asked the server. She apologized and went to investigate. The manager, I'm assuming, came over to also apologize and reassured us that our food would be there shortly and that dessert was on them for having us wait. Once food arrived we felt rushed to make our show. We took our dessert to go. At home I was disappointed, as we selected a sticky pudding brownie, the table next to us had it and it looks good, but there was hardly any toffee sauce and the ice cream melted, which we knew it would beforehand. We went for my friend's birthday treat. I made the reservation online and wrote it was for a bday celebration. Nothing was done, nor mentioned. Even when I told them when ordering. I knew it was a popular venue, from a famous chef but when I got the bill I was still surprised by the amount. And we didnt order alcohol. Would I go back, probably not. The food was ok, nothing mind blowing. But it's a check off the bucket list.
Gordon Ramsay Burger Vancouver已於2024年11月13日回覆Jackie, thank you for your detailed feedback. We're sorry to hear about the delays and missed celebration details. Your experience is important to us, and we’ll address these concerns with our team to improve. We appreciate you sharing your thoughts and hope for a better experience in the future.