- 整體 2
- 食物 1
- 服務 1
- 氛圍 4
I recently dined at one of Gordon Ramsay’s high-end establishments and, regrettably, the experience fell short of the esteemed chef’s renowned standards.
Ambiance and Initial Impressions
Upon arrival, the ambiance was commendable, with a waiting time of just 10 minutes, which was quite acceptable. The bar’s cocktails were exceptional, earning a perfect 10 out of 10 and setting high expectations for the evening.
Menu Limitations and Food Quality
To our surprise, the menu was notably limited, possibly due to the previous day’s Valentine’s Day celebrations. This restriction was disappointing, especially given the restaurant’s reputation for diverse culinary offerings.
The food itself presented challenges. A medium to medium-well steak arrived overcooked and dry. The signature Beef Wellington, typically a highlight, was underwhelming: the crust was excessively salty and served cold, meriting only an 8 out of 10.
Service and Coordination Issues
Service coordination was lacking. For instance, three steak orders were served at different times, with one arriving minutes after the others. Additionally, dishes were presented on cold plates, leading to an overall unsatisfactory dining experience.
Billing and Gratuity Concerns
During dessert, the server unexpectedly presented the bill, requesting immediate payment and directing me to a booth to process my VISA card. A 20% gratuity was automatically added without prior notice, buried in fine print on the menu. The bill labeled this as “tip,” causing confusion about additional tipping.
Management’s Response
Upon voicing our concerns to the manager, we received a perfunctory apology, citing the previous day’s busyness as an excuse. No gestures, such as a complimentary dessert or discount, were offered to amend the situation, a courtesy commonly extended in similar establishments.
Conclusion
This experience was markedly below the high standards associated with Gordon Ramsay’s brand. The combination of subpar food quali