- 整體 3
- 食物 2
- 服務 2
- 氛圍 3
We are big fans of Gourmet Food Parlour, regularly visiting Swords and Malahide. When no table was available in Swords, we booked Santry instead.
While the service was friendly as always, it fell short this time. We ordered 3 Farmhouse Plates, a Kickstart Breakfast, and 2 kids' pastas. The food arrived very quickly — but drinks were still being prepared, meaning half our table had eaten before drinks even arrived. We had to request water separately just to have something available.
The food itself was edible yet disappointing: the Farmhouse Plates and Breakfast clearly had been pre-prepared. Black pudding was dry, poached eggs were overcooked, and the "overnight" tomato was hard and flavourless. The relish has changed too and isn’t nearly as good as the Ballymaloe usually served. Kids’ pasta was switched from penne to linguine without notice, making it difficult for the children to eat. When children were promised ice-cream, only vanilla was available — and two ice-creams were mistakenly added to our bill.
While the staff were doing their best under pressure, the experience reflected rushed kitchen prep and a shortfall in service. We love Gourmet Food Parlour and hope this feedback helps bring the usual high standards back.
Gourmet Food Parlour - Santry已在2天前回覆Hi Matthew, thank you for taking the time to share your feedback about your recent visit to our Santry resturant. We are very sorry to hear that our food and service did not meet your expectations. Your experience does not match the standards we set ourselves. Please know that your feedback has been shared with our whole team, and we are taking immediate steps to address the service issues you encountered. Your satisfaction is important to us, and we hope to have the opportunity to serve you again soon, and provide you with the quality experience you deserve.