- 整體 2
- 食物 1
- 服務 1
- 氛圍 2
Waiting over an hour for curiosity bus,.
Had booking at 7.30pm arrived late (7.50)when ordering meals at 8pm, been told no scotch fillet, no crispy pork belly, no Thai curry.. it’s disappointing with having to eat something you don’t want.
It was my daughters 18th birthday and been asked at 9.30pm for my son to leave as his under age, which I get that however we just got two desserts sent to our table to sing happy birthday and security asked him to leave the premises. As I explained to the security we are waiting for my daughter to return back from the bar to sing, then we will leave. Not ok to push out my family and friends when we are there to celebrate her milestone, then once again waiting for over another hour waiting for curiosity bus.
Maybe look into having another bus to commute patrons.
Never had this experience two years ago,, but won’t be back SORRY!!
Grand View Hotel, Bowen已於2025年1月17日回覆Hi Tammy,
Thank you for your feedback. We’re sorry to hear about the challenges you faced, especially on your daughter’s 18th birthday. We understand the frustration with delays and food availability. While we strive to keep stock levels consistent, there are times when this can be unpredictable, and we apologise for the inconvenience.
We also appreciate your suggestion regarding the courtesy bus. While we aim to pick everyone up on time, delays can sometimes occur due to factors beyond our control. We’ll consider your feedback for future improvements.
We’re also sorry you felt pressured to leave during your celebration.
Thank you again for sharing your experience with us.
Kind regards,
Team GVH