- 整體 1
- 食物 1
- 服務 3
- 氛圍 2
First thing first.
1. My mother and I arrived at our scheduled reservation time and were told by a very unfriendly (meaning she was very stern looking) pale hostess. Not what you expect to be greeted with when arrive.
2. Then we were told we would have to wait 20 minutes until we are to be seated, but it came quickly thanks to Anastasia (she was very helpful and friendly) like a person who works in hospitality should be.
3. The food was subpar to be honest and to say the least, from the over cooked macaroni (the noodles were way too soft) you didn’t even have to chew it, it was so soft! The mash potatoes were extremely runny, not thick like mash potatoes should be. The meat carver server, you could truly tell he did not want to be there. Very stark looking, but also the way he cut the Turkey and ham was crass and he just took his gloved hand (at least) and just picked up the cuts of meat and flopped it on your plate, or at least mines and the stuffing was disgusting! I mean stove top would have been 100 times better.
4. Lastly they tried to make us pay for complimentary drinks (due to being told we had to wait, when we first arrived) but, when I asked, they did kindly remove them, but they should not have added them to begin with.
To sum this up for $125 per person, this truly and honestly was not worth it at all so dissapointed with this “Thanksgiving meal”
NEVER EVER AGAIN!!!!
Grill on 21已在2天前回覆Dear Chantal,
Please accept our most sincere apologies for offering you such an undesirable dining experience. Your comments are very important to us and they have been shared with management for review. Please know that this is not how we want our guests to feel when they dine with us and we are sorry for the inconvenience we may have caused you.
Sincerely,
Jose and The Grill on 21 Team