Hakkasan - Fontainebleau Miami Beach

Hakkasan - Fontainebleau Miami Beach 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. A

   Alan VIP

   Las Vegas30則評論

   5.0

   在3天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Outstanding dining experience. How about one night with Sinatra music ?
   

   Hakkasan - Fontainebleau Miami Beach已在3天前回覆

   Dear Alan, Thank you for your fantastic review. We're thrilled to hear that you had an outstanding dining experience. We truly appreciate your suggestion of having a Sinatra music night, it’s a wonderful idea, and we'll certainly take it into consideration. We look forward to welcoming you back for another memorable evening soon. Regards, Andy Guest Experience Team.
   

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2. G

   Gregg

   New York City6則評論

   5.0

   在4天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Everything was perfect. We had a wonderful meal. Duck and short ribs were delicious
   

   Hakkasan - Fontainebleau Miami Beach已在3天前回覆

   Dear Gregg, Thank you for sharing your wonderful feedback. We're so pleased to hear that you enjoyed your meal, especially the duck and short ribs. It's always our goal to provide a memorable dining experience, and we're delighted that everything was perfect for you. We look forward to welcoming you back for another great meal soon! Regards, Andy Guest Experience Team.
   

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3. J

   Jim VIP

   Miami25則評論

   4.0

   在4天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 2
   4. 氛圍 5

   Good restaurant- I recommend. The food was tasty. We had a waiter who was not friendly. Perhaps because the waiters know they are going to get their 20% tip anyway. I don't understand such a policy. If the tip is "included," then isn't it just part of the bill? It creates a dynamic where the waiters just do their basic job, like ours did. And ours never smiled, nor showed any warmth to us. That dampens the evening a little bit.
   

   Hakkasan - Fontainebleau Miami Beach已在4天前回覆

   Dear Jim, Thank you for your feedback and for recommending our restaurant. We’re pleased to hear that you enjoyed the food, but we’re genuinely sorry that your service experience didn’t meet expectations. We understand your concerns about the tipping policy and the impact it may have on service quality. Your comments are important to us, and we’ll be reviewing them with our team to ensure all our staff consistently deliver the warm and attentive service our guests deserve. We hope to have the opportunity to welcome you back in the future and provide a dining experience that exceeds your expectations in every way. Regards, Andy Guest Experience Team.
   

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4. J

   Jaydip VIP

   New York City9則評論

   5.0

   在5天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   One of the best Chinese cuisine experience! Cannot wait to go back again :)
   

   Hakkasan - Fontainebleau Miami Beach已在4天前回覆

   Dear Jaydip, Thank you so much for your kind words. We are absolutely delighted to hear that you had one of the best Chinese cuisine experiences with us. Our team works hard to ensure that every dish we serve reflects the flavors and quality that our guests deserve, and it’s wonderful to know that you enjoyed it so much. We are grateful for your support and can’t wait to have you back for another memorable meal. Your enthusiasm truly motivates us to continue delivering exceptional dining experiences. We look forward to welcoming you again soon, and we hope your next visit is just as enjoyable as the last! Regards, Andy Guest Experience Team.
   

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5. M

   Magda

   Dallas1則評論

   5.0

   在6天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Exceptional across the board from ambiance to service and food. A must have, best steak around.
   

   Hakkasan - Fontainebleau Miami Beach已在5天前回覆

   Dear Magda Thank you for sharing your wonderful feedback about Hakkasan! We're thrilled to hear that you found everything exceptional, from the ambiance to the service and food. It's great to know that you enjoyed the steak and consider it a must-have. Your comments are greatly appreciated, and we look forward to welcoming you back for another outstanding dining experience soon. Best regards Luis Guest Experience Team Fontainebleau, Miami Beach, FL
   

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6. s

   susan

   大波士顿1則評論

   5.0

   在2025年3月11日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Excellent service - from wine selections to unique food options. Business meal that was very much appreciated.
   

   Hakkasan - Fontainebleau Miami Beach已在7天前回覆

   Dear Susan, Thank you for the amazing review, we're so happy to hear that you enjoyed our wine selections and unique food options. We truly appreciate your feedback and look forward to welcoming you back for another fantastic dining experience. Best regards Natalie Guest experience team
   

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7. K

   Keb1569

   大波士顿7則評論

   5.0

   在2025年3月10日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Fantastic dishes, great service and atmosphere. Highly recommend the hot and sour soup, dim sum platter, noodles, and side of bok choy. It's on the pricier side but you are paying for the resort location.
   

   Hakkasan - Fontainebleau Miami Beach已在7天前回覆

   Dear Keb1569, Thank you so much for your wonderful review, we are delighted to hear that you enjoyed the dishes, service, and overall atmosphere. We look forward to welcoming you again in the future. Best regards Natalie Guest experience team
   

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8. S

   Sandy VIP

   Chicago33則評論

   4.0

   在2025年3月9日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 2
   4. 氛圍 4

   Ambience was nice for a romantic dinner but could dine with anyone. My honey sea bass was excellent. We also ordered a side of asparagus which was great. Drinks were served in tall glasses and delicious!
   

   Hakkasan - Fontainebleau Miami Beach已於2025年3月9日​回覆

   Dear Sandy, Thank you for taking the time to share your feedback. We're sorry to hear that the service did not meet your expectations, we will be addressing your feedback with our team to ensure we provide the attentive and thorough service our guests deserve. We hope you'll give us another opportunity to provide you with an outstanding dining experience next time. Best regards Natalie Guest experience team
   

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9. OT

   OpenTable食客 VIP

   New York City10則評論

   3.0

   在2025年3月9日用過餐

   1. 整體 3
   2. 食物 2
   3. 服務 4
   4. 氛圍 3

   I had fined at their restaurant in London which was fabulous and expected a similar experience. Unfortunately, the noise level was unbearable. The food was mediocre at best. Not the dining experience of expected!
   

   Hakkasan - Fontainebleau Miami Beach已於2025年3月10日​回覆

   Dear Guest, Thank you for sharing your feedback. We regret that your experience did not meet your expectations, particularly regarding the noise level and food quality. Your comments are valuable to us, and we will share them with our team to ensure improvements are made. We appreciate your visit and hope to provide a better dining experience in the future. Sincerely, Guest Experience Team Hakkasan – Fontainebleau Miami Beach
   

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10. BI

    BrookI VIP

    Nashville2則評論

    1.0

    在2025年3月7日用過餐

    1. 整體 1
    2. 食物 3
    3. 服務 1
    4. 氛圍 1

    We’ve visited this restaurant at least five times and this will be our last. Terrible service. We have never asked to see a manager when dining out and we did on this occasion. One never came. Spend your time and money anywhere else.
    

    Hakkasan - Fontainebleau Miami Beach已於2025年3月8日​回覆

    Dear Brookl, "Thank you for being a loyal guest and for sharing your honest experience with us. We’re deeply sorry to hear that your most recent visit fell so far below the standards you’ve come to expect. The lack of attentive service and the unavailability of a manager are absolutely not the kind of experience we strive to provide, and we regret that this situation caused such frustration. Your feedback is invaluable, and we will be addressing this internally to ensure improvements are made. We hope you might consider giving us another chance to provide you with the exceptional service you deserve Best regards, Jane Guest experience team
    

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