- 整體 3
- 食物 4
- 服務 2
- 氛圍 4
Food was good, but the service was poor (to be clear: no one was rude!) very disorganized and untrained staff members. This place has potential to be great in the future.
Dinner took over 3+ hours for a 10 course menu, when I felt like it should have been (and it usually is for other restaurants) no longer than 2. We had to wait so long between dishes (sometimes almost 30 minutes!) sitting there super hungry. Communication between the kitchen & waitstaff was poor, especially for a restaurant as well regarded as this one. They never gave us a heads up or an apology for the delay though. It seemed like they don’t think that impacted any of the guests experience.
The waitstaff’s did not know what’s on the menu (the stuff they brought out, they weren’t sure what was coming next and what they were…?) and our waitstaff person didn’t even explain what’s on each dish, they just put down the dish and walk away. Waitstaff had no idea what was on the menu (they didn’t explain this very well, they said there will be some additions to the prix-fixe menu but it wasn’t an addition; it was a replacement) as we kept getting totally different items or completely out of order items. We were so confused and had 0 idea how many courses in total (we were so hungry waiting and trying to guess what’s left despite constantly asking…) If that was the case, I wish we had were clearly told at the start and fully explained what we were eating.
We had to ask for new chopsticks 3 times before we got new ones (we eventually had to ask for it from the hostess!) — the waitstaff kept saying “i’m gonna. don’t worry.” and kept forgetting.
We were drinking sparkling water the whole night and the waiters nearly poured still water into our glasses multiple times. One waiter shattered a glass on a poor woman next to us.
Overall, the food was good but the experience was just bad, considering how upscale this restaurant is / intending to be.
