- 整體 5
- 食物 1
- 服務 3
- 氛圍 4
This review is specifically for the vegan food we ordered at Helgi’s and how we were treated afterwards.
The only saving grace of this place is the cosy atmosphere and the fantastic serving staff - the woman and her son who served our drinks and took our order were lovely and personable and clearly excel at their jobs. Unfortunately, that is where the excellence ends. “Creamy mushroom & spinach pasta” turned out to be flavourless, nearly ice cold, soggy penne pasta with barely seasoned macerated mushrooms and spinach slopped on top. The portion size was adequate, though slightly underwhelming for the price of £12.95, and the small bowl did nothing to add to the presentation. The “chipotle tofu salad” sounded tasty and original but turned out to be lightly fried, completely flavourless cubes of tofu (white in the middle, so no marination occurred, and that’s all it takes to make tofu taste good!) tossed on top of a handful of salad leaves. The katsu mayo was nice though. The starter of “risotto balls” was actually really tasty, but with just three balls presented over a spoonful of salad, you would expect quality (as opposed to quantity!). Generally speaking, when you see small portion sizes you would expect qualify and superior flavour, to make up for the lack of quantity! Neither quality or quantity were present in this meal. I want to reiterate that the serving staff are amazing, and the young lad handled our complaint like a pro (politely and with grace), but apparently “cold and flavourless” didn’t warrant a free meal or even a discount, because we had touched our food - this was the excuse of the kitchen staff anyway. I’m not sure how a customer is supposed to know they’re disappointed in the flavour, temperature, and consistency of their food without trying it!? Eventually the server came back to say we could have a free dessert or our drinks comped. We chose the latter. Don’t go here if you eat a vegan diet. You will be disappointed.