- 整體 3
- 食物 3
- 服務 5
- 氛圍 3
Hello
I came in for tea in the window with my mom.
We realized three of the six deserts were different than what was described on the menu, we had taken the sweets home and noticed then.
There was a round gelatine candy that was quite bad to include in a $120 tea. The cheesecake was good but it didn’t match the menu, and there was a blueberry tart item instead of whatever was on our paper menu. I feel at this price point, the details of the menu should matter. And if items need to be changed it’s okay to let people know, and not hope they don’t notice.
The scones are always great and the savouries in the window tea were one of the best so far.
But at the same time $74-120 price range, I’d think at least different flavours were being made for the different themes. Or maybe not a lot of people come for most of the themes.
One other thing I just want to mention is, the instagram marketing is misleading. They’re being described as the mocktail tea and cocktail are all inclusive, for the window tea. It’s fine that it’s not, but it might be a good idea to make what is additional or what the choices are clear if their experiences are being used as advertisements, because that can be a deciding factor if customers want to come to this unique tea or not.
Also, I came to the autumn harvest tea with my mom and it was absolutely amazing. So much so that I came back with my friends. But they found it not fresh, and some things were dry. It was definitely different than the first time. So it was a bit sad to hype up a theme and have it disappoint. Those two friends have since not returned.
Other than that, the people working there and assisting us are always friendly, kind and knowledgeable. I love the decore and ambiance of the different themes, and have been going to tea here since the brothers grimm. I hope I don’t sound like a disgruntled complainer
(I emailed the above w no reply so I just edited my review here)
Hotel Vancouver Special Events已於2024年7月2日回覆Dear TeaLady,
Thank you for your kind review. We are pleased to hear about your experience and look forward to welcoming you back in the near future.
Kind regards,
Christopher Robinson
Director of Food & Beverage