- 整體 1
- 食物 1
- 服務 1
- 氛圍 1
On February 24th, our group of six anticipated a delightful dining experience at the establishment in question. Having traveled for an hour afar, our excitement was soon replaced with disappointment upon our arrival. Upon ascending to the third floor via elevator, we encountered the unexpected scenario of having no restaurant in operation, but rather an examination being administered. To exacerbate the situation, the moderator's dismissive remark suggesting Urth Café as an alternative dining option across the street was inappropriate and unprofessional.
Given the circumstances, including the presence of seniors and children within our party, the impact of this experience was not merely an inconvenience but a substantive cause of frustration and distress. Considering the collective economic value of the time and resources spent on this fruitless journey, including our hourly wages and the vehicle mileage covered, the consequences of this miscommunication are significant.
Professional protocols would dictate that in the absence of an operable restaurant, the facility should refrain from making reservations available online. Transparency and accurate representation of operational status are crucial in ensuring that potential patrons are not misled is paramount for any reputable service-oriented business.
