- 整體 2
- 食物 2
- 服務 3
- 氛圍 5
As Dubliners, we were on the lookout for a new spot to host our friends and family when they visited. We had been considering Isabelle’s for a while, and today seemed like the perfect day to give it a try. Unfortunately, our experience was quite disappointing. The restaurant itself is stunning, but there were a few issues that made it hard to enjoy our meal. First, when we arrived with a reservation, we were seated right in front of the bar, with no one else in that section. It felt like we were eating in an empty restaurant. On the other hand, everyone else with a reservation was seated in the lively back area. Second, the coffee was terrible. It was burnt to a crisp and tasted like they had made it with ash. I ordered the pancakes, which were incredibly dense, dry, and covered in chocolate. I couldn’t finish more than two or three bites. I had a feeling they might have made them with pizza dough? It’s the most unusual pancake I’ve ever had. My husband and I were really looking forward to dining here, but sadly, we don’t think we’ll be going back.
Isabelle's已在1天前回覆Hi Dave,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your visit didn’t meet your expectations. Seating arrangements are something we’re actively reviewing, and we regret that it impacted your experience. We’ll also look into the quality of our coffee and pancakes to ensure they meet the standards our guests deserve. Your comments are invaluable, and we hope you’ll give us another chance to provide the experience you were hoping for.
Wishing a great holiday season.
Warms Regards,
Isabelle's Team