Ivy and Jack

Ivy and Jack 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. M

   Matt

   珀斯1則評論

   4.0

   在7天前用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 3
   4. 氛圍 4

   Started out with a bit of confusion regarding a booking but was all good in the end. Manager was very helpful and friendly. Food took a while to come as it was sent to a different table but the Manager was again very helpful and brought our food as soon as he realised it was wrong and then gave us a free drink card and was so sorry. Food was delish would go back again :) Shout out to the manager for awesome service!
   

   Ivy and Jack已在4天前回覆

   Dear Matt, Thank you for your wonderful review! We’re delighted to hear that. Our team works hard to ensure our service meets your expectations, and it’s great to hear that we succeeded. We can’t wait to welcome you back! Thanks Kind Regards Federico Ramello F&B Duty Manager
   

   請問這對你有幫助嗎？

2. B

   Brenda

   珀斯1則評論

   4.0

   在2025年2月22日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   Food was fresh and beautifully presented Pastries weren't that nice Coffee and juice were delicious Coffee cups were teeny tiny Welcoming and polite staff Clean and well presented tables
   

   Ivy and Jack已於2025年3月4日​回覆

   Dear Brenda, Thanks for sharing! We always appreciate honest feedback. Glad to hear you enjoyed your time with us. Kind Regards Federico Ramello F&B Duty Manager
   

   請問這對你有幫助嗎？

3. M

   Mark

   珀斯1則評論

   2.0

   在2025年2月15日用過餐

   1. 整體 2
   2. 食物 1
   3. 服務 2
   4. 氛圍 3

   Should have seen the signs from the start… we got sat at someone else’s table (despite us making a reservation), waitress looked helpless and confused and I had to get my own cutlery. To make matters worse the food took forever to come out, although I suppose it does take a long time to cook steak until its as tough as old boots. Great location and ambience, shambles of a restaurant
   

   Ivy and Jack已於2025年2月17日​回覆

   Dear Mark, thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Kind Regards Federico Ramello F&B Duty Manager
   

   請問這對你有幫助嗎？

4. L

   Lauretta

   Los Angeles1則評論

   3.0

   在2025年2月15日用過餐

   1. 整體 3
   2. 食物 2
   3. 服務 3
   4. 氛圍 2

   Unfortunately service extremely slow, had to pay at bar and order at bar too expecting table service covid has long gone should have extra staff on for sat eve. Hallomi roll tasted of goats cheese and over seasoned sauces. Dissatisfied and Disappointed.
   

   Ivy and Jack已於2025年3月4日​回覆

   Dear Lauretta, We are sorry to hear that your experience with us didn’t meet your expectations. We understand your frustration and are committed to addressing the issue. Your feedback is crucial for us to improve. We are working to resolving this issue and ensuring a better experience in the future. Kind Regards Federico Ramello F&B Duty Manager
   

   請問這對你有幫助嗎？

5. C

   Caitlin

   珀斯1則評論

   3.0

   在2025年2月14日用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 1
   4. 氛圍 4

   Good food, average service. Great value lunch special.
   

   Ivy and Jack已於2025年2月17日​回覆

   Dear Caitlin, We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you. Kind Regards Federico Ramello F&B Duty Manager
   

   請問這對你有幫助嗎？

6. H

   Harvey

   San Francisco1則評論

   3.0

   在2025年2月13日用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 3
   4. 氛圍 2

   More pub than restaurant - order everything at the bar.
   

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7. E

   Emily

   珀斯1則評論

   1.0

   在2025年2月13日用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 2

   Don’t waste your time here. We booked a table for a special event. On arrival we waited ages before someone attended to us to get seated even though it wasn’t busy. There was a long wait for the meals and when they came out most were cold and one of the dishes was wrong so we had to send it back. The wait for the wrong meal was ridiculous, the rest of the table had finished eating and it still hadn’t been bought it. In the end we had to chase staff up about the missing meal, they said they were cooking it.. it was a salad! When they eventually bought it out there was no apology. Expensive for what you get and atrocious service.
   

   Ivy and Jack已於2025年2月17日​回覆

   We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. Kind Regards Federico Ramello F&B Duty Manager
   

   請問這對你有幫助嗎？

8. E

   Emma

   珀斯1則評論

   4.0

   在2025年2月1日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 2

   Food was great and good serving sizes. Enough choice and prices were standard for today. Service was fine. There wasn’t a lot of ambience but it was later in the evening. We would definitely go back!
   

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9. T

   Todd

   珀斯1則評論

   4.0

   在2025年2月1日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Very easy going and welcoming vibe. They were very thoughtful of requests and the food was delicious
   

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10. JD

    JDKaren

    珀斯3則評論

    2.0

    在2025年1月24日用過餐

    1. 整體 2
    2. 食物 2
    3. 服務 2
    4. 氛圍 2

    This use to be a go to place for me when meeting colleagues in the city. However, last few times I've not been impressed at all. Friday was the same. I ordered fish and chips with salad and my colleague ordered the same asking for her fish to be grilled. My fish and chips arrived; looked ok except for no salad as such just a handful of leaves. No dressing. I asked for dressing and waiter said he'd get for me. Subsequently colleagues meal arrived. Barramundi fish on bed of Asian greens and rice! She suggested it was the wrong order but was told no we don't have grilled fish so person who took order thought this was what you wanted. Colleague said no as she has dietary requirements and that's why she ordered the fish and chips. Waiter returned food to kitchen. Then returned to colleague saying she couldn't have fish grilled. Colleague asked if she could have the original barramundi then (as it was grilled!) but with chips and salad. Waiter said yes. I had to remind him I was also waiting on dressing. Colleagues meal arrived and she enjoyed. Her salad included beetroot, spring onion and I think tomato. Not sure why I only had leaves. Last time we visited a different work colleague had to return a meal of chicken as it was bloody and there was no time for another order to go through, so one person in our group didn't eat that day. Just no consistency and if you can't rely on a basic meal being consistently what it says on the tin, why bother?
    

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