- 整體 5
- 食物 5
- 服務 5
- 氛圍 5
This is my second visit to the manhattan Joey in less then a month, love the champagne greeting, food selection & service but what impressed me the most was the guest service manager JENNIFER MATTOCKS, the first time we where there in December they assigned the wrong table (high) for us, the place was busy and buzzing, I asked them to please change it, the young lady seating us asked me to wait while she checked with her manager, out of curiosity I followed her with my eyes and I saw her talking to this very elegant lady that was wiping tables, removing plates and helping seating groups while answering questions from few of the waiters and servers. as she was approaching the front desk I asked who she is and she introduced herself with a big smile as the manager and she assured me that she will change my table and started directing the young lady to what to do and where to seat us, in few minutes we where seated and happy, I was utterly impressed about how she was handling multiple shores and accommodating demanding customers like myself while she is also in high heels and keeping a big smile on her face, an amazing model of great customer experience .
Today 1/5/25 I was meeting with another group of 7 friends and they booked another place for lunch close to the beach, we sat down and again had an issue with our table and the staff couldn't help us and looked clueless, everyone agreed to leave and I got up and booked a table at Joey remembering what a great experience we had last time from the staff, as I was walking in, here was Jennifer again at the front desk as elegant as always, looked at me, greeted me with a smile and said welcome back confirming she remembers me.. !!
As we where enjoying our meal on an outside table right by the entrance, a child walking in spilled a large bottle of water, immediately I see Jennifer running out with rags got on her knees started wiping the floor while directing customers and staff while putting up a wet floor sign...wow
JOEY Manhattan Beach已在今天回覆Hello Baher,
Thank you for sharing this wonderful feedback! Jennifer and the rest of our team is delighted to learn about this and we look forward to your next visit.
Best,
JOEY Manhattan Beach