- 整體 1
- 食物 3
- 服務 1
- 氛圍 5
Very terrible service culture among the managers, as they treat people very poorly. We booked our table at the bar area for drinks, as we went up the lift, but knew already there were availabilities as shown on Open Table. When we got upstairs the restaurant receptionist didn’t find our names in the system yet and told us they were full and sat us at the bar, even though we know there were spaces from the app. He eventually let us in after our we enquired again, and our name popped up on his system.
We were seated on a high table that was rather wobbly and not as relaxed, so we asked from the onset to the bar manager to move us to a lower table when one becomes available. We watched, over 2+ hours, 5 low tables leave and be empty while they wait for new people to arrive. Each time we asked to be moved to one of those tables, and each time the manager lied about why she can’t in a way that was so apparent. It was very inconsiderate and disrespectful, as if she doesn’t really care whether you leave or stay.
We used to come here every other week last year. With the new management style they have now, I think we will stop returning.