- 整體 2
- 食物 5
- 服務 1
- 氛圍 5
Awesome food and ambience. What tainted our experience was the poor service provided by the waiter. She was very sweet and nice and I'd like to think she was just having a bad day, however, she needs to do better. Our order was delivered incomplete and the remaining food items took an additional 10 minutes to arrive. She 'disappeared' for stretches of time that seemed too long. After asking the waiter servicing other tables if he could find her, we finally received our check. She then disappeared again only to return later to state that the card reader wasn't working and she'd have to transact our bill at a register inside. That's fine. Stuff happens. But, she never returned with the bill or my credit card. I had to walk into the restaurant and request that someone find her. I eventually spoke to a manager who later came to our table with the check and credit card. We never did see the waiter again. I do not enjoy complaining and I'm not very picky, however, I expected better service. I hope our waiter's day got better. As for me and my family, we'll have a pleasant memory of the experience overall but it will forever be tainted with the shadow of the poor service. Won't recommend or go back to this place. Packing a picnic for next time and skipping the restaurant
Jordan Pond House已於2024年10月21日回覆Thank you for taking the time to share your feedback, Paul. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right.