- 整體 1
- 食物 3
- 服務 1
- 氛圍 3
It was Christmas Day, I made a brunch buffet reservation for 13:45, when I arrived they said the buffet closed at 2:00. If it wasn’t Christmas, I would have found some place else, but had my handicapped mother with me as well.
Apparently they tried to call me Christmas morning to tell me that they shouldn’t have taken the reservation, but that wouldn’t have been helpful. My parents were visiting and this was our Christmas Day meal.
The staff was apologetic and tried to support us, but what was meant to be something special ended up being quite frustrating.
The food and ambiance was fine, wait staff was good enough, just a real lack of self awareness from management created an unpleasant situation. And no compensation offered for the error on their part.
I wouldn’t say not to go there, guessing the “normal” experience would have been enjoyable, was just really disappointed how they handled a special day.